Ponto de contato inicial para usuários, fornecendo assistência rápida e precisa. Realizei consultas, alterações de senhas e desbloqueios no Active Directory (AD), garantindo operações contínuas e eficientes.Prestei suporte remoto personalizado para utilização eficaz de softwares, coordenação de chamados de acessos, incidentes e acionamento ágil de equipes quando necessário.

As an intern in GRC at Clavis, I was given the incredible opportunity to dive into the world of information security and be a part of practices that help protect sensitive data. Here are some of my highlights:- I scoured IT/SI environments with a critical eye, pinpointing weaknesses and identifying areas for improvement, all while adhering to highly regarded frameworks such as ISO 27001 and CIS Controls;- I was a key player in information security governance projects, working hand-in-hand with a passionate and highly skilled team;- I breathed life into information security and privacy policies and procedures, honing them with industry best practices and cutting-edge trends, always striving to ensure the protection of the data.

I maintained and supported the institution's computer systems, providing Teams support both remotely and on-site.Working alongside the IT team, I offered support through GLPI, promptly addressing any technical issues faced by the institution's employees.I also conducted software and hardware inventories with the IT team.