Torben Ostermann Email & Phone Number

- Citrix Farm migration from XenApp 6.5 to CVAD 7 completed.- Administration, operation and further development in the area of Citrix Virtual Apps and Desktops- Deployment and configuration of Images with Citrix PVS- Installation and maintenance of the specialist applications on the servers- Personalized user profiles with Ivanti Appsense- Virtualization with VMware vSphere- Care and maintenance in the area of Windows Server technologies (AD, DNS ,DHCP, Print Server)- Universal Management Suite Administration (IGEL Thin Clients)- Creation of scripts with PowerShell- Working and monitoring with endpoint management- Experience with Macmon (Mac address filter)

- On-site and remote IT administration for medical practices- Setup of domain controllers and terminal servers- Virtualization with HyperV- Working and monitoring with endpoint management- Raid configuration- Setting up firewalls and VPN access- Printer installation and configuration- Backup solutions and disaster recovery- Data transfer from medical information systems- Anti-Virus Management- Configuration and installation of network components (routing, switching)- Creation of scripts with PowerShell

- 1st und 2nd Level Support- Customer support especially for hardware, software, network and interface issues- Ticket creation- Testing of new hardware (PCs, graphics, video cards) and software (including operating systems) and their documentation- Support for external employees in the PC area- Test and perform data transfers from dental information systems and provide advice to the customer- Administration of a client-server test network- Assumption of project related tasks

Internal IT- Establishment and maintenance of IT systems and structured networks- Finding and eliminating errors in IT systems and structured networks- Virtualization with HyperV- Printer technology hardware and software- Telephone customer care and technical telephone support- Processing of customer-oriented processes