Tori Moss Email & Phone Number

Atlanta, Georgia, United States

• Managed a vendor, supplier portfolio, ensuring SLA compliance through purchase order reviews, while conducting cost and risk assessments to uphold contract integrity.
• Developed and executed strategic workflow plans, utilizing data reports to optimize efficiency and meet fluctuating business volumes.
• Supervised logistics operations, consistently exceeding 90% of KPI targets by effectively coordinating shipping and receiving, optimizing inventory management, and implementing thorough inspection protocols.
• Acted as a liaison for loss and damage investigations, overseeing freight claim resolution processes to reduce financial impact and ensure timely settlements.
• Designed a client feedback survey, improving service quality and strengthening customer loyalty, leading to a 20% rise in client retention.
• Spearheaded market research campaigns to identify potential clients and new initiatives.

Atlanta

• Delivered tailored consulting strategies and business development services to small businesses, ensuing alignment for procurement opportunities within the global corporate supply chain.
• Conducted site visits to vet and evaluate small business applicants for new Minority Business Enterprise (MBE) certification, synthesizing findings into executive reports and presentations.
• Coordinated in-office and large-scale external business events focused on educating and promoting supplier diversity among stakeholders to maximize participation and impact.
• Supported project management team with a new ERP system implementation providing training, internal controls, and live support to all stakeholders.
• Led a cross-functional team in collaboration with various business units to drive traditional and digital marketing initiatives, achieving a 30% increase in overall ROI and a 50% growth in follower base through.
• Created a digital utilization form that enhanced transparency and improved compliance monitoring between prime and sub-contractor suppliers.

Atlanta

• Oversaw administrative tasks related to new and existing annuity contracts, account maintenance, and benefit payment reconciliation, ensuring compliance with service standards.
• Served as the primary liaison for clients, third-party administrators, and internal departments, maintaining client satisfaction and service excellence.
• Utilized CRM tools to manage account reporting and engagement tracking, leading to improvement in client retention and sales conversions of other business lines.
• Conducted training initiatives and drove process improvements, promoting a culture of collaboration and high performance within the team.

Atlanta, GA

• Assisted with project plans including timelines, milestones, scope and resource allocation.
• Collaborated with executive stakeholders to manage and adapt business initiatives, ensuring alignment with global objectives while addressing regional requirements.
• Consistently increased projects efficiency between 10% - 20% implementing agile methodologies.
• Administered ad-hoc reporting, database management and other administrative tasks.

Master Of Business Administration (M.B.A.), Marketing

Bachelor'S Degree, Business Administration And Management, General