Tori Randolph Email & Phone Number

Pueblo, Colorado Area

Creating curriculum and facilitating the learning of new hires on various lines of business while constantly adapting delivery to meet client needs. Maintain low attrition rates and high performance trends for graduating agents. Assist in business continuity in adjusting curriculum to a more virtual-friendly method of delivery to ease the transition to Work-At-Home during national emergency. Developing direct reports and members of the training team to establish a culture of growth and success. Familiarization and implenetation of the ADDIE model of facilitation as well as Kirkpatrick levels of learning.

Pueblo, Colorado, United States

Responsible for aiding new agents in a smooth transition after classroom training by mentoring 10-40 agents through a two week gradual entry period. Facilitating pre- and post-shift meetings to introduce big picture items while conducting smaller one-on-one coachings to provide encouragement and fine-tune areas of improvement. Assisting in the development of some of the highest performing teams within our multiple different service lines. As a trainer, responsible for the success of new hires from day 1 for a 25 day classroom training as well as 10 day on job training. Responsible for graduation and attrition rates as well as agent ability to perform at or above expectations. Regular record keeping and data delivery in meetings with other managers, both peers as well as upper level management.

Indianapolis, Indiana Area

Shift leader at high volume food establishment; managing conflict, light timekeeping, inventory, admin duties, and general leadership tasks. Money handling and calculating food costs to monitor success of the business. Ability to work long shifts on my feet and while lifting and moving up to 50lbs. Handling and resolving customer complaints while balancing profits for the establishment. Short length of stay (14 months) due to relocation.

Indianapolis, Indiana Area

Lead property manager of largest sales-driven storage facility in the city; managing over 600 rentals at over 98 percent full occupancy, maximizing profits by operating below budget and maintaining low delinquency, meeting state guidelines to auction, and supervising a winning team with no turnover. Managing customer complaints and balancing state law with auction and lien process. Meet deadlines as required by policy as well as legal requirements. Hold monthly challenging conversations with delinquent customers at-risk of loss of property and regular developmental conversations and meeting with both employees and managers.

Indianapolis, Indiana Area

Self-supervised overnight cashier with one report; POS system, mentorship, and light training. General cash handling and customer service. Data entry.

Indianapolis, Indiana Area

Temporary contacted position tutoring college bound seniors in Math up to calculus, English, Spanish, Social Studies, and some electives using the flip facilitation method to guide learners through resourceThe

Bachelor Of Science - Bs, Business Administration And Management, General

High School Diploma, General Studies, 12

Activities and Societies: Public speaking and debate team, Theatre, ASL American Sign Language, Special Needs Outreach