Tori Randolph Email & Phone Number

Colorado Springs, CO, US

Create and update knowledge base content for existing and new featuresDevelop processes to manage and prioritize incoming knowledge base requestsDevelop internal training materialsCollaborate on product feature releases to gather requirements and plan updates to existing and new contentCreate and manage customer newsletterPendo guide creation and.

• Create and manage engineering tickets, and identify trends
• Work cross-functionally with teams to improve product and processes
• Point-of-contact for Tier 1 associates via Slack and walk-ups
• Own cases requiring more in-depth insight and product knowledge
• Facilitate the training of Tier 1 associates
• Demonstrate keen time management and prioritization of tickets

Tempe

• Responsible for cross-training efforts across multiple Customer Care areas of focus, including Human Resources, Benefits, and Payroll
• Confer with specialists and other teams to solve customer issues
• Partner with Product Managers, Engineering, Seniors, and Directors to enhance product and internal processes including, updating email templates to clear client confusion
• Function as Subject Matter Expert for core HR platform products
• Facilitate the training of Level 1 associates
• Demonstrate keen time management and prioritization of support tickets

• Coordinated advertising campaign planning and execution, including competitive analysis, audience research, implementation, and testing
• Tasked with the set-up of accurate campaigns by demonstrating strong attention to detail
• Monitored results, analyzed key metrics, and provided recommendations and strategies for campaign improvement
• Recognized, tested and implemented optimization opportunities
• Generated weekly, quarterly, and annual performance reports on ad campaign performance

• Conceived, managed, and optimized search engine marketing campaigns
• Aligned with the Account Management team to set client expectations and strategize based on customer goals
• Excelled at the management of a book of business containing 120 accounts

Master’S Degree, Ms Cybersecurity

-Gain an understanding of the major concepts in cybersecurity, computer forensics, cyber intelligence -Train in critical thinking and.

Bachelor'S Degree, Advertising, Public Relations