Terri Oropeza Email and Phone Number
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Information Technology Service Management. Technical Customer Service. Help Desk Manager. Project Manager. Strong IT Service Management (ITSM) background with emphasis on implementing repeatable IT processes aligned to service delivery best practices. Skilled at building global cross-cultural support teams. Successfully implemented offshore contact center in India and China. Highly skilled at team inclusion, employee retention and mentoring and cross-team effectiveness. Experienced at employee communications, training and marketing systems to an internal audience. Desktop applications expert, desktop and web publisher. Experienced instructor with diverse teaching background.SPECIALTIES: Technical Customer Support, Technical Project Management, Technical Communications, Technical Training, Incident/Change/Process, Knowledge Management and Service DeliveryPublication - Employee Training: Getting It Right, Every TimeUBM Support World - March 3, 2014 – The Knowledge IssueSpeaker - HDI Annual Conference April 2013 'I want my iPhone and I want it now' about Synopsys journey into Enterprise Mobility.
Hdi Local Chapters
View- Website:
- hdilocalchapters.org
- Employees:
- 16
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Regional District PresidentHdi Local ChaptersScotts Valley, Ca, Us
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Associate Professor - Computer And Information SystemsCabrillo College Jan 2018 - PresentAptos, CaliforniaPreparing future IT Support Professionals -
National Chairperson - Communications CommitteeHdi Local Chapters Jun 2019 - PresentUnited StatesNational Officer for HDI Local Chapters (Help Desk Chapters, Inc) a not for profit company that partners with HDI for the success of HDI globally, Local Chapters across the United States, and the Service Desk, Desktop Support and Technical Service and Support community worldwide.The HDI Local Chapter Board leverages the collective industry experience and relationships to look for opportunities to strengthen the chapters, ensuring long term sustainability and providing focused attention on potential impacts to the organization in such areas as legal, financial and operational standards or any other areas or situation which could impact the chapters or their relationship with their Strategic Partner.
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President - San Francisco Bay Area Local Chapter (Sfhdi)Hdi Local Chapters Jul 2016 - PresentSan Francisco Bay AreaRepresents the Chapter on all official SFHDI matters. Oversees all Chapter activities with other Officers.Establishes strategic direction of Chapter based on member needs and desires based on strategic direction, creates roadmap of program types that is provided to the VP of Programs.- Acts as check and balance for financial activities with Treasurer.- Serve as primary interface to vendors and maintain high standards of decorum for their involvement in the Chapter, as well as negotiate sponsorship participation.- Ensures all board positions are filled and oversees annual officer nomination and election process.- Leads meetings and activities.
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Vp Communications - San Francisco Bay Area Local ChapterHdi Local Chapters Jan 2013 - Jun 2016San Francisco Bay Area
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Co-Founder/Principal ConsultantGoldway Services Nov 2017 - PresentSan Francisco Bay AreaTeacher - Mentor - ManagerProvide consulting services in IT Service Management, IT Operations and Service for various industry clients.
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It End User Support OperationsSynopsys Inc Apr 1995 - Dec 2017Mountain View, California -
Senior Manager - It Global Solutions Center (2001 To 2017)Synopsys Inc Apr 2001 - Oct 2017Mountain View, Ca
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Project Manager/Business Analyst/System Administrator (1996 To 2001)Synopsys Inc Dec 1996 - Apr 2001Mountain View, California
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Other Projects (1995 To 1997)Synopsys Inc Apr 1995 - Dec 1997Mountain View, California
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Co-Founder/Principal ConsultantGoldway Services Oct 1989 - Dec 1996San Jose, Willow Glen, Ca
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Founder/OwnerCopy Ink User Friendly Graphics And Copy Center Jan 1985 - Feb 1994San Jose, Willow Glen, Ca
Terri Oropeza Skills
Terri Oropeza Education Details
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Certificate
Frequently Asked Questions about Terri Oropeza
What company does Terri Oropeza work for?
Terri Oropeza works for Hdi Local Chapters
What is Terri Oropeza's role at the current company?
Terri Oropeza's current role is Regional District President.
What is Terri Oropeza's email address?
Terri Oropeza's email address is te****@****sys.com
What is Terri Oropeza's direct phone number?
Terri Oropeza's direct phone number is +165022*****
What schools did Terri Oropeza attend?
Terri Oropeza attended San Jose State University, Mission College.
What are some of Terri Oropeza's interests?
Terri Oropeza has interest in Education, Health.
What skills is Terri Oropeza known for?
Terri Oropeza has skills like Management, Leadership, Program Management, Project Management, Technical Support, Training, Customer Service, It Management, Help Desk Support, Troubleshooting, Information Technology, Team Leadership.
Who are Terri Oropeza's colleagues?
Terri Oropeza's colleagues are Liz Bunger, Sally Baker, Laurie Lukken, Zoe Burns, Daylene Ebbs, Teresa Pelley, Chris Eder.
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Terri Oropeza
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Terri Oropeza
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