Zoe Burns Email & Phone Number

HDI Steel City

Pittsburgh, Pennsylvania, United States

-Manage Devices and Service Desk teams within the Department of Innovation and Performance, approx.12 people total-Observe, report, and analyze team performance to drive improvement in key metrics-Ensure all Devices and Service Desk procedures, documentation and work processes align with the ITIL v4 framework-Identify optimal business models stages in.

Pittsburgh, Pennsylvania, United States

-Manages and leads the Devices team within the Department of Innovation and Performance-Develops the strategy and oversees the implementation of all devices’ services, identifying the optimal business models to finance, provision, maintain, and decommission all city devices-Monitors, reports, and analyzes team’s performance to drive improvement in key.

Pittsburgh, Pennsylvania, United States

-Managed Enterprise Applications Administrators and coordinates projects.-Planed, developed, and coordinated the management of software applications for the City, help in the migration of the GIS system to a cloud environment, the integration of enterprise systems with other applications, and provides technical direction between systems users, vendors and.

Pittsburgh, Pennsylvania, United States

-Supporting technical teams with the creation of project charters, RACI matrices adn work breakdown plans for every project, as well as any other required project management documents.-Supporting technical teams by ensuring that the work is updated in the work breakdown structure and project plans. -Supporting the technical teams with change management.

Greater Pittsburgh Area

-Develop and create GIS maps as requested utilizing ArcMap/ArcPro while analyzing relevant data-Multitask in a high-activity/energy environment that includes multiple concurrent projects and deadlines-Designed 3D schematic and realistic scenes with concept building designs from LIDAR data and SketchUp -Georeference historical imagery and maps, in order to.

Greater Pittsburgh Area

-Work independently on invasive species and management options, including identifying major invasive species, and provide recommendations regarding treatment options -Develop spreadsheet of invasive species in Pittsburgh with attributes (habitat, how it spreads, and best management solutions), along with created a report and PowerPoint conveying.

Greater Pittsburgh Area

-Represent and promote specific brands within various markets including; State Farm, Miller Lite, and T-Mobile -Demonstrate skills in communication, multitasking, and teamwork in order to generate leads and promote products -Provide customers with detailed information regarding promotions; spreading brand awareness in a professional and positive manner.

Deland, FL

-Responsible for completing higher level tasks, including opening/closing store independently and closed out register-Supervise up to thirteen members; schedule management and training focused on equipment usage and safety-Oversee social media and digital promotions, not limited to creating accounts, managing platforms, and running events-Commitment to.

Deland, FL

-Worked with Army Corps of Engineers, Fish and Wildlife Agency, and State Park officials to conduct study -Successfully attained permits through demonstrating attention to detail, accuracy, and strong communication -Executed field work including measuring initial/final plant growth and documented findings for thirty-page report-Calculated cost strategies.

Fairlawn Ohio

-Designed ArcPro maps for clients and proposals through collaborating with other staff and company leadership -Organized and lead Esri classes to instruct other employees about basic map creation -Helped create and proofread master plan for redevelopment of small and large communities-Worked alongside local mayors and officials to foster a relationship.

Deland, FL

-Assisted over 20 students students with all stages of developing cost-benefit-analysis projects -Led lecture on environmental economic issues including effect of climate change on local communities -Held weekly office hours for group tutoring session and tailored content to meet the needs of individual students-Collaborated with professor to create lesson.

Akron, NY

-Filed paperwork, created schedules-Multi-task by working multiple positions at the same time -Effectively lead team