Veronica Torres Email & Phone Number

Rio Rancho, Nm, Us

•Create, review and negotiate Purchase Orders (PO’s over $1M) based on company standards to maintain adherence to pricing, schedules, and contract terms.•Work with IT vendors and internal customers.•Evaluate and improve vendor selection management processes and drive cost reduction. •Drive standardization, automation, forecasting, and consolidation / centralization.•Research vendor management best practices, recommend internal policies and external policies policies, standards, processes, strategic planning, knowledge base articles and templates. • Interact extensively across all functional teams within the company and have significant exposure to the executive team.

Albuquerque, New Mexico Area

•Create, review and negotiate Purchase Orders (PO’s over $1M) based on company standards to maintain adherence to pricing, schedules, and contract terms.•Partner with various business units (departments) at various levels including senior leadership on procurement policies and procedures improvements, eliminating the impact to other areas to process over 4,000 renews annually and over 1,000 new purchases of software.•Support sourcing and procurement processes in understand contractual terms and conditions while identifying audit and compliance risks.•Implementation and manage various projects simultaneously from end to end to make sure deliverables are met.•Cultivate long-term relationships with internal and external customers such as supply chains, distributors, manufacturers, value-added retailers, and service providers of all types to achieve the lowest price and optimal quality of service.

Rio Rancho, New Mexico

•Served as technical liaison for vendors and partners and worked with manufacturers regarding product or applications upgrades (BlackBox Network Services and Intel).•Provided expert design, consultation and/or break fix support in one or more areas for the design, development, and implementation of data and telephony products and systems to drive business initiatives.•Provide expertise in network design and implementation. /Troubleshot network performance issues•Work with various types of network products to decommission or to make sure they met the company’s standards. •Interface with customer contacts, identify customer needs, add technical expertise to customer proposals, handle objections, and deliver sales presentations by adding value through industry knowledge and insight. Follow through on customer inquiries and requests.

Rio Rancho Nm

•Audited hardware equipment to keep the accuracy of the inventory based on company standards. •Worked with Network Product Line Manage on renewals of licenses which saved Intel approximately $500k. •Various projects to make DNS adjustments and clean-up of unused subnets.•Liaison between Black Box Network Services and Intel – responsible for following up on job statuses to make sure that SLA’s were being met.

Rio Rancho Nm

•Successfully resolved difficult technical issues (related to HP Network hardware and software) from incoming customer contacts, and proactive notification systems.•Purchased, distributed, and kept inventory of all network equipment and software based on company standards.•Consulted and made recommendations on HP equipment based on the customer’s needs and RMA logistics process.•Mentor to lead support to other non-exempt employees.

Albuquerque, New Mexico Area

•Customer service - consulted, negotiated and collected monies on accounts that are over 180 days past due on retail service accounts.•Audit of customer service calls for quality control.

Albuquerque, New Mexico Area

•Managed IT department and provided network and server support/maintenance of 13 Windows-based servers, to over 250 computers and 275 users at 4 main sites and 50 small facilities. •Followed Information Technologies Infrastructure Library (ITIL) process to determine IT improvements and services. •Liaison between IT various departments, consultants and programmers in defining end user needs for development of various applications. •Responsible for all IT budgeting, ensuring expenses did not go beyond the projections based on available financial resources.•Setup equipment to comply with HIPPA regulations.•Worked with software developers, end users and various companies on an applications that helped meet state regulations. •Kept track of all inventory and made purchases of all IT equipment and software from various vendors and supply chains.•Planned and setup of the infrastructure of the network and the application development, based on the end user needs.•Managed 3 employees.