Torrie Greene Email & Phone Number

United States

• Proficiently served as the Primary Trip Manager, working closely with cross-functional partners to build timelines for client bookings from inception to completion for over 1500 trips annually for the company's Top 500.
• Led a team of five, overseeing their project tasks, fostering accountability, and ensuring adherence to company standards through regular meetings to drive timely project completion.
• Successfully recruited, trained, and developed an account management team, while continually refining the processes of cross-functional teams in order to improve velocity and agility while reducing complexity.
• Drove a remarkable 15% year-over-year account growth by conducting quarterly training sessions for Sales and Account Management teams, resulting in a 10% year-over-year increase in product adoption across all accounts.
• Enhanced customer satisfaction and retention by 25% by overseeing end-to-end service delivery, continuously communicating schedules, status and potential risks, promoting collaboration across departments, and.
• Exceeded customer satisfaction targets through approachable and effective communication, using emotional intelligence and critical thinking to provide solutions between stakeholders and clients.

Remote

• Managed the partner relationships for a portfolio of $32M in annual revenue, exceeding assigned revenue targets, achieving a customer satisfaction score of 93%, and a retention rate of 98%.
• Oversaw trip activities end-to-end, including sales, trip management, and non-accounting post-trip.
• Exceeded customer satisfaction goals by providing a high level of customer service through an open and approachable manner that facilitated effective communication and generation of solutions quickly and accurately.
• Developed cooperative relationships and encourage team unity through sharing information and expertise proactively, working together to solve problems, putting team success first, and avoiding over commitment
• Aided in revenue management sourcing operations, including aircraft availability; reconciled trips, collected invoices and scheduled pre-payments.

Boca Raton, Florida

• Spearheaded the project development and management of candidate databases while implementing effective tracking systems to optimize workflow continuity. ​​Provided proper communication on the large scale project to.
• Elevated compliance rates for physician applications and clinical references by meticulously analyzing and submitting high-quality, complete data, resulting in a 10% increase to a 95% compliance rate compared to the.
• Ensured strict adherence to company policies and State of Florida requirements by meticulously verifying and documenting credentials, licenses, certifications, and medical records for new hires.
• Enhanced recruiter performance and collaboration by maintaining open lines of communication through daily feedback and growing relationships with cross-functional teams, contributing to an impressive 87% increase in.
• Efficiently processed and managed over 60 candidate applications each month, achieving an outstanding 93% success rate by consistently adhering to established business policies and requirements.

Greater New York City Area

• Oversaw administrative operations for a team of 27 Managers, serving as the primary point of contact for daily tasks such as luggage compliance, departure procedures, and addressing client relations and escalations.
• Collaboratively drove a new on-ground program, handbook/reference guide, and departure checklist to completion by using expert judgment to anticipate and mitigate project risks and blockers.. This initiative ensured.
• Developed and ensured adoption of agile methodology best practices to simplify delivery of revised company policies, particularly focusing on scheduling and coverage processes, resulting in an impressive 98% coverage.
• Fostered and sustained high levels of customer satisfaction through effective communication, emphasizing rapport, understanding, and safety in every interaction. Established clear expectations, resolved conflicts, and.
• Responsible for overseeing, monitoring, and approving 5,000 hours, expenses, and reimbursement submissions.

Miami/Fort Lauderdale Area

• Communicated with pilots, FBO and headquarters to ensure compliance of company policies and procedures while simultaneously ensuring DOT standards were met
• Built and maintained rapport with customers, actively seeking information needed to ensure questions, needs, and expectations were addressed while focusing on growth and retention
• Enforced screening and restrictions to ensure adherence to safety policies and procedures
• Oversaw catering services from start to finish, remaining aware and attentive to dietary needs and restrictions

Miami/Fort Lauderdale Area

• Monitored and revised scheduling daily for new flights that needed coverage.
• Designed a departure checklist to ensure all tasks were completed consistently across the nation allowing for an on-time departure.
• Oversaw, monitored and approved hours, expenses, and mileage reimbursement submissions.

Fort Lauderdale, Florida

• Communicated with pilots, FBO and headquarters to ensure company policies and procedures were followed while simultaneously making sure DOT standards were met.
• Greeted members, answered questions and oversaw the boarding process to ensure it was as seamless as possible.
• Tagged luggage for screening, sent bags to be loaded on the appropriate flight once cleared, and enforced luggage restrictions regarding size and weight as needed.
• Managed the catering process from initial food and beverage pick-up through getting the appropriate meals and beverages on board. JetSmarter is making the private air travel industry accessible to the entire World. We.

Miami/Fort Lauderdale Area

• I graduated from my training program as valedictorian, which resulted in my first trip going to Iceland. With this job I have had the opportunity to see places I never would have thought possible and to work with a.
• Collaborated seamlessly with colleagues to strategize and execute inflight service initiatives, resulting in a notable increase of over 10% in customer satisfaction, as measured by customer surveys.
• Extended premium service to high-profile clientele, including professional and collegiate sports teams as well as military personnel, while unwaveringly upholding safety standards.
• Successfully provided exceptional service to more than 2,100 passengers across eight international flights, achieving impressive 93% customer satisfaction ratings. This was achieved through active involvement in.
• Ensured meticulous compliance with Federal Aviation Administration regulations by accurately logging and recording all international passengers in flight manifests.

Pembroke Pines

• After I graduated from college my mom decided to quit her job and start over around the age 50. Fresh out of college with a public relations degree, I was able to devote my time to making this new start easier for her..
• Creating and implementing a marketing strategy.
• Developing brochures/flyers to distribute to parents and preschools.
• Monitoring children's progress within the program and compiling weekly reports to keep parents informed.
• Help organizing lesson plans to keep children motivated and engaged during the program.
• Leading fast-paced interactive warm-ups.

Miami/Fort Lauderdale Area

• My duties and responsibilities included:
• Recording all US media placements for Dairy Queen, a national client, via Excel.
• Developing a monthly media placement report each month.
• Distributing brochures
• Office filing
• Emailing

Gainesville, Florida Area

• My duties and responsibilities included:
• Collaborating with coworkers to plan events.
• Creating and maintaining a social media presence.

Gainesville, Florida Area

• My duties and responsibilities included:
• Greeting customers with a friendly/positive attitude.
• Providing customer service by assisting shoppers and anticipating their needs.
• Strategically organizing merchandise to improve sales.

Bachelor’S Degree, Public Relations

Activities and Societies: PRSSA: Socials/Event Planning CommitteeStudied abroad in Italy in May 2011 with the College of Journalism and.

Associate’S Degree, Journalism

Communication, Journalism, And Related Programs

Activities and Societies: Freshman Forum