Torrie Greene Email & Phone Number

United States

• Proficiently served as the Primary Trip Manager, working closely with cross-functional partners to build timelines for client bookings from inception to completion for over 1500 trips annually for the company's Top 500 clients, while also building processes to ensure a coordinated and deliberate approach.• Led a team of five, overseeing their project tasks, fostering accountability, and ensuring adherence to company standards through regular meetings to drive timely project completion.• Successfully recruited, trained, and developed an account management team, while continually refining the processes of cross-functional teams in order to improve velocity and agility while reducing complexity.• Drove a remarkable 15% year-over-year account growth by conducting quarterly training sessions for Sales and Account Management teams, resulting in a 10% year-over-year increase in product adoption across all accounts.• Enhanced customer satisfaction and retention by 25% by overseeing end-to-end service delivery, continuously communicating schedules, status and potential risks, promoting collaboration across departments, and prioritizing revenue growth.• Exceeded customer satisfaction targets through approachable and effective communication, using emotional intelligence and critical thinking to provide solutions between stakeholders and clients.• Managed partner relationships for a $32M annual revenue portfolio, surpassing revenue targets, and achieving a customer satisfaction score of 93%, with a retention rate of 98%.

Remote

•Managed the partner relationships for a portfolio of $32M in annual revenue, exceeding assigned revenue targets, achieving a customer satisfaction score of 93%, and a retention rate of 98%.•Oversaw trip activities end-to-end, including sales, trip management, and non-accounting post-trip.•Exceeded customer satisfaction goals by providing a high level of customer service through an open and approachable manner that facilitated effective communication and generation of solutions quickly and accurately.•Developed cooperative relationships and encourage team unity through sharing information and expertise proactively, working together to solve problems, putting team success first, and avoiding over commitment •Aided in revenue management sourcing operations, including aircraft availability; reconciled trips, collected invoices and scheduled pre-payments.

Boca Raton, Florida

• Spearheaded the project development and management of candidate databases while implementing effective tracking systems to optimize workflow continuity. ​​Provided proper communication on the large scale project to senior management in a variety of formats.• Elevated compliance rates for physician applications and clinical references by meticulously analyzing and submitting high-quality, complete data, resulting in a 10% increase to a 95% compliance rate compared to the previous year.• Ensured strict adherence to company policies and State of Florida requirements by meticulously verifying and documenting credentials, licenses, certifications, and medical records for new hires.• Enhanced recruiter performance and collaboration by maintaining open lines of communication through daily feedback and growing relationships with cross-functional teams, contributing to an impressive 87% increase in recruitment success rates.• Efficiently processed and managed over 60 candidate applications each month, achieving an outstanding 93% success rate by consistently adhering to established business policies and requirements.

Greater New York City Area

• Oversaw administrative operations for a team of 27 Managers, serving as the primary point of contact for daily tasks such as luggage compliance, departure procedures, and addressing client relations and escalations.• Collaboratively drove a new on-ground program, handbook/reference guide, and departure checklist to completion by using expert judgment to anticipate and mitigate project risks and blockers. . This initiative ensured the consistent delivery of services by on-ground employees nationwide.• Developed and ensured adoption of agile methodology best practices to simplify delivery of revised company policies, particularly focusing on scheduling and coverage processes, resulting in an impressive 98% coverage rate for all flights and airports.• Fostered and sustained high levels of customer satisfaction through effective communication, emphasizing rapport, understanding, and safety in every interaction. Established clear expectations, resolved conflicts, and consistently delivered on commitments.• Responsible for overseeing, monitoring, and approving 5,000 hours, expenses, and reimbursement submissions.

Miami/Fort Lauderdale Area

•Communicated with pilots, FBO and headquarters to ensure compliance of company policies and procedures while simultaneously ensuring DOT standards were met•Built and maintained rapport with customers, actively seeking information needed to ensure questions, needs, and expectations were addressed while focusing on growth and retention•Enforced screening and restrictions to ensure adherence to safety policies and procedures•Oversaw catering services from start to finish, remaining aware and attentive to dietary needs and restrictions

Miami/Fort Lauderdale Area

•Monitored and revised scheduling daily for new flights that needed coverage. •Designed a departure checklist to ensure all tasks were completed consistently across the nation allowing for an on-time departure. •Oversaw, monitored and approved hours, expenses, and mileage reimbursement submissions.

Fort Lauderdale, Florida

•Communicated with pilots, FBO and headquarters to ensure company policies and procedures were followed while simultaneously making sure DOT standards were met.•Greeted members, answered questions and oversaw the boarding process to ensure it was as seamless as possible.•Tagged luggage for screening, sent bags to be loaded on the appropriate flight once cleared, and enforced luggage restrictions regarding size and weight as needed.•Managed the catering process from initial food and beverage pick-up through getting the appropriate meals and beverages on board. JetSmarter is making the private air travel industry accessible to the entire World. We are reshaping history by changing the way people fly. Seamlessly connecting thousands of customers to the best air carriers around the world through our App. Our partners rely on us to sell their inventory fast and customers trust us to get the best deals. Online booking, total transparency, convenient pricing, instant service and mass accessibility is the future of Private Aviation.

Miami/Fort Lauderdale Area

I graduated from my training program as valedictorian, which resulted in my first trip going to Iceland. With this job I have had the opportunity to see places I never would have thought possible and to work with a diverse group of coworkers. • Collaborated seamlessly with colleagues to strategize and execute inflight service initiatives, resulting in a notable increase of over 10% in customer satisfaction, as measured by customer surveys.• Extended premium service to high-profile clientele, including professional and collegiate sports teams as well as military personnel, while unwaveringly upholding safety standards.• Successfully provided exceptional service to more than 2,100 passengers across eight international flights, achieving impressive 93% customer satisfaction ratings. This was achieved through active involvement in emergency response coordination with safety personnel during emergency landings.• Ensured meticulous compliance with Federal Aviation Administration regulations by accurately logging and recording all international passengers in flight manifests.

Pembroke Pines

After I graduated from college my mom decided to quit her job and start over around the age 50. Fresh out of college with a public relations degree, I was able to devote my time to making this new start easier for her. She wanted to start a company where gymnastics instructors would bring their own equipment to different preschools so children could do gymnastics at school. Although we both had previous knowledge of teaching preschool gymnastics, she needed my help with marketing/public relations. My duties and responsibilities included: • Creating and implementing a marketing strategy. • Developing brochures/flyers to distribute to parents and preschools. • Monitoring children's progress within the program and compiling weekly reports to keep parents informed. • Help organizing lesson plans to keep children motivated and engaged during the program. • Leading fast-paced interactive warm-ups. • Teaching basic gymnastics/tumbling while improving balance and motor skills. • Spotting each child to prevent injury while teaching proper technique/form.

Miami/Fort Lauderdale Area

My duties and responsibilities included:• Recording all US media placements for Dairy Queen, a national client, via Excel. • Developing a monthly media placement report each month. • Distributing brochures • Office filing• Emailing

Gainesville, Florida Area

My duties and responsibilities included: • Collaborating with coworkers to plan events. • Creating and maintaining a social media presence.

Gainesville, Florida Area

My duties and responsibilities included:• Greeting customers with a friendly/positive attitude.• Providing customer service by assisting shoppers and anticipating their needs.• Strategically organizing merchandise to improve sales.

Bachelor’S Degree, Public Relations

Activities and Societies: PRSSA: Socials/Event Planning CommitteeStudied abroad in Italy in May 2011 with the College of Journalism.

Associate’S Degree, Journalism

Communication, Journalism, And Related Programs

Activities and Societies: Freshman Forum