Tory Stephens Email & Phone Number

Corona, Ca

 Monitor and manage the maintenance of files in order to maximize client asset protection. Supervised a team of ten associates in order to ensure the implication of sound acceptable credit policies and practices. Effectively communicate with clients to successfully obtain pertinent information relating to their credit file. Maintained an environment that fostered collaboration in order to benefit individual and team growth.

Diamond Bar, Ca

 Responsible for managing 50% of total office asbestos claims averaging approximately 450 cases inclusive of all forms of workers compensation liens. Consistently exceeded claims closure rate of 20 claims per month. Managed diary to ensure the best financial outcome and timely resolution for maximum client satisfaction. Effectively collaborated with counsel for both parties during WCAB Hearings to ensure successful client representation. Assisted in the training and development of office personnel in the field of claims in a multifaceted environment. Recognized for elevated performance and accomplishments resulting in Employee of Month and “In Sync” nomination. Analyze coverage opportunities to determine exposure to properly establish claim reserves. Utilize proficiency in conflict and creative resolution to assist in closure rate while ensuring best financial outcome. Manage multi-level communications between all relevant parties to ensure timely execution of claim. Utilize telecommunications resources providing up to date claim status in order to ensure positive client relations.  Fostered strong working relationships and with applicant attorney for strong claim results.  Maintain and manage maintenance of client files ensuring inclusion of relevant correspondence as appropriate

Diamond Bar, Ca

 Review roster of incoming claims and determine appropriate allocation to relevant department. Manage information resources while ensuring timely documentation of claim files.  Confirm coverage on all losses before they are assigned. Notify employer to advise new submission of claim. Communicate with Notice of Loss Coordinator counterparts in associated offices to inform of file transfer.

Diamond Bar, Ca

 Maintain workers compensation records and manage completion of monthly reports. Obtain and manage documentation of information relevant to medical status of claimants. Process all medical and claim payments ensuring provision of state requirements.  Responsible for opening, maintenance and completion of all files in addition to storage preparation.  Ensure proper gathering and delivery of appropriate paperwork to relevant parties.  Utilize proficiency in conflict resolution in order to resolve conflict with claimants.  Review and manage compliance with all state and federal forms and regulations