Tory Paez Email & Phone Number

Boston, Massachusetts, United States

Mumbai, India / San Juan, Puerto Rico

San Juan, Puerto Rico / Mumbai, India

Boston, Massachusetts, United States / San Juan, Puerto Rico

The Bridgespan Group, incubated by Bain & Company, is a global social impact consulting firm that collaborates with mission-driven leaders, organizations, philanthropists, and impact investors to break cycles of poverty and dramatically improve the quality of life for those in need.

Washington Dc-Baltimore Area

Greater Chicago Area

Washington D.C. Metro Area

Academic Tutorial Project - Contrasting Development Paths of Brazil and Mexico

Washington D.C. Metro Area

Isla De Chira, Costa Rica

Portfolio: https://torypaez.wixsite.com/portfolioAccomplishments: • Led Tourism Collective of 18 associations, organizations, and entrepreneurs in collaborative projects and individual advising, resulting in $30,115 increase in revenue and 6.4% increase in visitor satisfaction in one year• Selected as one of 150 participants worldwide for Google’s Local Guides annual conference to represent rural and remote locations’ perspectives on Google Maps and Local Guides platform improvement• Designed innovative national STEM club curriculum and managed pilot program for 160+ students with support by Costa Rican Ministry of Public Education, National Institute for Women, TeachHer, and Intel; initiative is currently being shared with all Spanish-speaking Peace Corps countries (1,235+ volunteers)• Developed comprehensive proposal for a $40,000 cultural center with the Costa Rican Ministry of Culture • Managed a $600 World Connect grant to create a multi-use trail network on the island for educational, environmental, and tourism purposes• Designed local tourism tools and resources to improve the overall visitor experience and tourism revenue for the community• Built a ten bed hydroponic garden with a women's environmental organization (ADATA) and national nonprofit (Agenda Verde)• Taught three English courses (8-12 weeks per course) to 50+ community members, including job-seeking adults, graduating high school students, and children• Partnered with Give-A-Book/Rotary International to distribute 225 books to three local schools • Led a women's exercise training group to practice healthy lifestyle behaviors

Chicago

Accomplishments:• Managed West Monroe’s largest project ($12 million government contract, 21 separate initiatives) supervising the overall budget, schedule, scope, risks, and communications in the project management office • Supervised a workstream of five team members, including analyst, subcontractors, and vendors to implement a multi-channel Voice of the Customer (customer feedback) program for a Midwestern water utility• Completed a comprehensive pro-bono project, valued at $25,000, to improve processes, training, and technology of a Midwestern water utility to ensure low-income customers had greater access to clean water • Utilized user experience and human-centered design techniques to develop data-driven user personas and an online prototype tool for a national medical association that was reviewed with 400+ doctors • Published in UX Magazine for a blog focused on harnessing customer listening techniques to improve business • Led Women’s Committee (135 employees) and Diversity & Inclusion Council (30 employees) to implement professional programming, inclusive policies, and firm-wide success measurement indicators Key Project Experience: • SharePoint and knowledge management system implementations• Salesforce and customer relationship management implementations• Voice of the Customer (customer feedback) implementations• Public website migrations• Customer portal development and migrations• IT strategy and due diligence experience• Business process improvement • Human-centered design work, including prototyping, persona development, and wireframing• Significant project management, including both waterfall and agile Key Industry Experience:• Energy & Utilities• Pharmaceuticals • Healthcare • Mergers & Acquisitions • Banking

Chicago, Il

Chicago, Il

New York, New York

Cape Town Area, South Africa

Cincinnati, Ohio

Cincinnati, Ohio

Cincinnati, Ohio

Master Of Business Administration - Mba

Activities and Societies: Emerging Markets Network - Co-President, Design + Innovation Club - Board Member, Net Impact Club - Impact.

Master Of Business Administration - Mba, International Business

MBA International Exchange in Barcelona, Spain in Fall 2019

Business Honors Program, Bachelor Science, Business Management & Organizational Behavior/Leadership

Activities and Societies: Co-Founder and President of Miami University Women in Business, Member of Division I Varsity Track & Field.

International Business & Information Technology In Europe