Tosha Lance Email & Phone Number

Mena, Arkansas

• Oversaw complete restructuring of the Healthy Connections billing department to optimize workflow and communication within the department. Ensures strict compliance of healthcare regulations and coding guidelines while.
• Generates monthly productivity reports to communicate with stakeholders achievement of key performance indicators
• Created and implemented electronic credential tracking system to efficiently manage and simplify payer enrollments, provider license expirations, and vaccine expirations
• Oversees credentialing for the organization, including Medicare, Medicaid, Commercial Enrollments, and EDI Payer Enrollments for multiple providers and facilities utilizing CAQH, NPPES, and PECOS systems.
• Designs and orchestrates effective training for new employees and ongoing training for current employees
• Works directly with financial counselors and practice managers to provide education and feedback to patient care coordinators across multiple facilities

Mena, Arkansas, United States

Mena, Arkansas, United States

• Possessed extensive knowledge of revenue cycle processes to create best practice procedures and provide process improvement recommendations for Liles Vision Center coding and billing department. Responsible for.
• Regularly collaborated with healthcare providers and physicians to accurately create and code invoices for all clinical exams, office visits, procedures, extra testing, and frame room purchases
• Efficiently managed the claims process, including verifying insurance eligibility for benefits, timely and organized filing, and posting patient and insurance payments payable to ledger
• Managed daily reconciliation and deposits
• Navigated through insurance rejections and monthly aging reports
• Conducted regular audits and quality assurance checks of inventory and coding accuracies

Waldron, Arkansas, United States

• Successfully managed operations of a 40-bed assisted living facility to ensure an exceptional standard of care. Led a team of 20 employees; including five department managers, business office, maintenance, dietary.
• Leveraged various marketing practices to promote the facility in the community and surrounding areas
• Thoughtfully planned and executed facility events for residents and staff that enhanced resident satisfaction
• Recruited, trained, and supervised a team of passionate team members, providing guidance and professional development opportunities to enhance abilities and performance
• Collaborated with residents’ healthcare professionals to coordinate comprehensive care plans that met the unique requirements of residents
• Guided residents through Medicaid, VA, and private insurance long term care applications