It Support Specialist
CurrentContributed to OOBE Windows 11Pro image deployment and improved global operationalefficiency by 90%.● Primary key member working with cross-functional team to successfully implementnoise-canceling software to the entire sales team completing projects ahead of schedule.● Contributor in creating IT playbook building standardized IT processes and procedures improvingteam productivity by 80%.● Conducted regular system checks with my manager's supervision adhering to SOC 2 compliance.● Managed and maintained Cleveland office hardware provisioning plus supporting Brightedgeglobal remote employee● Primary contributor to the company's monthly all-hands meeting maintaining standard hardwareconfiguration