A highly skilled routing engineer with a comprehensive background in database management, office technology tools, and networking. My expertise spans a wide range of technologies, including MySQL, SQL Server, networking certifications, and a strong focus on B2B sales, customer success, and growth strategies in MNP, SMS, Vendor, and HLR sales. I bring extensive experience in project coordination, ensuring successful implementation of project deliverables within scope, schedule, and budget.Key Competencies:🔍 Problem Solving: Proficient in addressing user requests, providing network training, and offering insightful analysis to optimize traffic quality. Skilled in managing challenges related to traffic quality, new feature requests, disputes, and vendor and route configuration management.🛡️ Network Security: Prioritizes network security by efficiently handling alerts, hardware malfunctions, and system backups, while implementing robust security protocols.🎯 Customer Focus: Excels in stressful situations with a level-headed approach, prioritizing customer satisfaction. Strong communication skills enable effective interactions with internal support staff, external customers, and partners.📈 Project Coordination: Experienced in maintaining project management artifacts in accordance with industry standards, facilitating regular communication with stakeholders, and ensuring project visibility, task tracking, and risk management using tools like JIRA,Zendesk,Confluence.🤝 Leadership and Team Building: Proven track record in building and leading technical support teams, collaborating with service delivery management, and engaging/managing partners and service providers. Committed to fostering a "Customer First" mindset and motivating teams for optimal performance.Additional Skills and Attributes:-Conducting detailed analysis and structuring technical causes of customer issues in a management-friendly format.-Reporting on 2nd level activities and implementing strategic actions.-Monitoring SLAs, identifying improvement areas, and collaborating on process enhancements.-Creating cost-saving initiatives and efficiency improvements to ensure project resilience.-Organizing periodic meetings for development and maintaining strong relationships with partners.-Passionate about high-quality service delivery and continuous improvement.
Listed skills include Telecommunications Engineering, Computer Hardware, Microsoft Powerpoint, Networking, and 21 others.
