Tova Fleming Email & Phone Number

South Lake Tahoe, Ca, Us

Coordinate and run special events for the El Dorado Hills Community ServicesDistrict including Summer Fest, the Summer Concert Series, Trunk or Treat, ParkParties, Seasonal and Holiday EventsCreate detailed event planning timelines Track event budgets, pay invoices, create and route contractsSubmit and track appropriate permitsRecruit and help direct volunteersManage team-wide administrative support tasks across departments to plan and execute successful eventsReach out to and develop relationships with potential community partners for eventsCreate maps and other documents required work orders for eventsEdit recreational guideWork closely with marketing create banners, social media posts, and other design elements

Sacramento, California, United States

Provided friendly and professional customer services via email and other digital communication platformsProblem solving using multiple software programs for a variety of customer service issues such as warranties, packing errors, returns and exchanges, and missing packages while maintaining a friendly service-oriented communication styleProcessed returns from start to finish and communicated with customers about product and order issuesApprove and respond to customer reviews and questions via StampedAttend to miscellaneous office and warehouse projects as needed.

Folsom, Ca

Maintained administrative processes for Verizon’s Environmental Compliance Northern California divisionWorked with multiple departments, vendors, and government agencies to solve problems related to invoice payments, hazardous materials reporting and moreProcessed and tracked purchase orders and coordinates with vendors, accounts payable, and workforce managementTracked and maintained statewide cell site environmental compliance through the California Environmental Reporting System while coordinating with county agencies throughout the State.Tracked and entered permits from government agenciesAssisted with lease routing and tracking for modified cell sites

Planned and developed all marketing and communication strategy with team input from board and staffManaged annual marketing budget and coordinated with volunteers and staff to create content and marketingCreated, managed, and coordinated content creation for the quarterly magazine, website, social media, blog, and email newsletter with a diverse group of naturalists, experts, docents, contractors, subject matter experts, administrators, development, and volunteer teamsCoordinated with other departments to develop, maintain, and follow a marketing schedule for all organization programs and events including school programs, public programs, volunteer programs, the Annual Gala & Auction, Nature Fest and moreAmplified presence and engagement on social media channels. Increased Facebook followers by 2000 and Instagram by over 700 in 6 months. Maintained an engagement rate that is double the industry averagePlanned, coordinated, and created content for all seasonal appeals and digital fundraisers, such as Big Day of Giving and Giving TuesdayRaised over $28,000 & $65,000 in 24 hours during consecutive Big Day of GivingFundraisers and coordinated multiple marketing events which included news media coverageCoordinated, created, and edited content for the quarterly digital magazine, The AcornWrite, create, and distribute articles, press releases, and print adsWorked with volunteers to facilitate content creationDeveloped printed materials such as the annual report, school programs catalogue, camps brochures and moreCoordinated event registration and marketing schedule with staff and contractorsAssisted with the planning, development, and execution of large-scale fundraising and friend-raising events

Actively sought out news and information from ASLE members in order to tell the story of ASLE for members, the press, and the general publicOversaw the design and publication of the “Stay Informed” section of the ASLE website, including ASLE News, Member Bookshelf, Member News working in close conjunction with the Managing DirectorContributed articles, features, and brief write-ups to the web content as neededCommunicated regularly with elected and appointed ASLE officials for input on the newsletter contents to deliver periodic updatesCommunicated with international affiliates organizations to request updates for the “Stay Informed” section of the ASLE website

Sacramento, Ca

Elevated to Business Operations Manager after the successful creation & implementation of processes to support organization & program administration. Created & implemented outbound inbound marketing strategies using website, blog, social media, promotions, flyers and posters, and more.Oversaw all administrative communication with clients, including email, phone & front desk support.Created processes & suggested policy for a $480,000 non-profit when there previously were none.Successfully oversaw daily operations, marketing & public relations.Managed 120 events per year from start to finish, including projections, contracting, marketing to boost attendance & budgetary follow through. Proficient in California human resources requirements & payroll through ADP.Database managementEstablished company use of Asana, a project management software that decreased work errors & project completion time.Directed & managed core team of volunteers while operating under strict deadlines & heavy workload.Built & maintained productive long-term professional relationship with the American River Parkway Foundation which resulted in 27+ river clean ups.Played a key role in the overall management of all marketing operations for a busy firm, developing campaigns that resulted in record-breaking growth and development. Wrote, edited, and distributed weekly newsletters via Constant Contact , establishing the highest click through rate the company had ever seen.Continuously exceeded all monthly & annual sales goals, repeatedly increasing year-over-year revenues.With a team of five, raised a record $40,000 in a single day through specialized social media marketing: won local & international honors for securing highest online giving and media presence online & through social media via Kimbia & Network4Good. Created and taught beginning and intermediate level vinyasa classes.Created and led camping and backpacking yoga weekends.

Region 2, Rancho Cordova California

Scientific/Interpretive Aid, Region 2, Rancho CordovaStaffed the visitor center at the Nimbus Fish HatcheryProvided roving interpretation at the hatcheryLed interpretive tours of the Hatchery for grades K-12, college and other adult groupsLed interpretive swan auto tours for the Department in MarysvilleRepresented CDFW educated the public about CDFW and resources at festivals and eventsEdited curriculum for Nature Bowl--an annual, science-based educational program for 3rd - 6th graders that increases ecological knowledge and conservation literacyHelped run the Nature Bowl programs, and collected donations as prizes for the children who participatedOrganized the reception for large video project presented to California Resource Agency and Department of Education leadershipAssisted in the distribution of educational materials to schools and educators.Student Assistant, Office of Communication, Education, and Outreach (OCEO)Tracked & reported media coverage to governor's officeReceived and edited statewide reports from CDFW employees who had been contacted by the media for the governor's officeUpdated Statewide contact listScientific Aide, Region 3, YountvilleAssisted in deer and elk surveys and relocation efforts

Sacramento, California Area

Created and taught moderate-level vinyasa yoga classes to YMCA member twice a weekServed as a substitute instructor for other yoga classes as necessary, including yoga for seniorsProvided assistance and training to members using the weight and cardio facilities

Assisted in non-profit start-up process and filing paperworkWrote and edited newsletters and press releasesAttended and presented at international conferencesAssisted in the creation of a symposia to highlight and present the work of scientists at the Basrah Marine Science Center, University of Basrah, to an international audience for the first time.

Armstrong Redwoods State Reserve

Greeted visitors at the entrance to Armstrong Redwoods State Reserve and Austin Creek State Recreation AreaCollected entrance and camping fees and balanced cash drawerOpened and closed parkProvided information about the park, redwood ecology, and other visitor services in person and over the phoneDirected fire trucks and kept the roadways clear and visitors from entering the park during a wildfire in the park

Sacramento, California

Ran cash register and provided customer service at Tower Records, Books & VideoAnswered phones, took special orders, explained policy, handled returns, stocked and monitored inventoryManaged shift crews and scheduled register shifts, lunches, opened and closed storeBalanced registers at the end of shiftPerformed data entry for accounts payable

Master Of Arts - Ma, Social Science: Environment & Community

Thesis: Addressing Divergent Audiences in Conservation Communication: An Examination of Land Trust Websites in Northern California My.

Bachelor Of Arts, English

Activities and Societies: Sigma Tau Delta, Golden Key Honor SocietyMy English studies emphasized creative writing and interdisciplinary.

Associate Of Science, Natural Resources

Activities and Societies: Phi Theta Kappa Honor SocietyDriven by my desire to address pressing socio-ecological issues, I graduated.