Towanda Maye Email & Phone Number

• Collaborated with clients across diverse sectors such as manufacturing, skilled trades, pharmacy, grocery retail & distribution, hotel/restaurant hospitality, insurance, mid-level leadership, restaurant management, HR, IT, and mid-level management to understand their recruitment needs and develop effective sourcing strategies for top talent.• Regularly updated and managed job postings on various platforms to ensure they were active, accurate, and reflective of current hiring needs.• Participated hiring events for assigned or prospective customers, enhancing client-candidate engagements.• Conducted full-cycle recruiting encompassing sourcing, screening, interviewing, and hiring candidates for a variety of positions, ensuring a streamlined and effective process.• Proactively sourced candidates through job boards, social media, referrals, and other innovative sourcing techniques, expanding the talent pool.• Screened resumes, arranged interviews, and coordinated candidate feedback with clients to advance the recruitment process in a timely manner.• Collaborated with clients and candidates to negotiate and finalize offers, ensuring a positive • Developed and maintained strong relationships with clients and candidates by leveraging a customer-centric approach to recruitment, fostering mutual growth and satisfaction.• Utilized various ATS and other recruitment tools to streamline processes and improve candidate quality and experience.• Mentored and supervised a team of recruiters, promoting a positive and professional work environment and ensuring high performance levels.• Implemented recruitment strategies to streamline the hiring process, decrease time-to-fill, and ensure the acquisition of top talent.• Conducted regular performance evaluations and provided constructive feedback, enabling individual growth and improving team performance.

• Collaborated with clients across diverse sectors such as manufacturing, skilled trades, pharmacy, grocery retail & distribution, hotel/restaurant hospitality, insurance, mid-level leadership, restaurant management, HR, IT, and mid-level management to understand their recruitment needs and develop effective sourcing strategies for top talent.• Regularly updated and managed job postings on various platforms to ensure they were active, accurate, and reflective of current hiring needs.• Participated hiring events for assigned or prospective customers, enhancing client-candidate engagements.• Conducted full-cycle recruiting encompassing sourcing, screening, interviewing, and hiring candidates for a variety of positions, ensuring a streamlined and effective process.• Proactively sourced candidates through job boards, social media, referrals, and other innovative sourcing techniques, expanding the talent pool.• Screened resumes, arranged interviews, and coordinated candidate feedback with clients to advance the recruitment process in a timely manner.• Collaborated with clients and candidates to negotiate and finalize offers, ensuring a positive • Developed and maintained strong relationships with clients and candidates by leveraging a customer-centric approach to recruitment, fostering mutual growth and satisfaction.• Utilized various ATS and other recruitment tools to streamline processes and improve candidate quality and experience.• Mentored and supervised a team of recruiters, promoting a positive and professional work environment and ensuring high performance levels.• Implemented recruitment strategies to streamline the hiring process, decrease time-to-fill, and ensure the acquisition of top talent.• Conducted regular performance evaluations and provided constructive feedback, enabling individual growth and improving team performance.

• Work collaboratively with clients in manufacturing, skilled trades, pharmacy, grocery retail, grocery distribution, restaurant management, insurance, HR, IT, customer service, sales and mid-level management placements to understand their recruitment needs and create effective sourcing strategies to find top talent.• Regularly updated and managed the postings on various platforms to ensure they remained active, accurate, and reflective of current hiring needs.• Participated in EG hiring events for assigned or prospective customer(s).• Conduct full-cycle recruiting including sourcing, screening, interviewing, and hiring candidates for a variety of positions.• Proactively source candidates through job boards, social media, referrals, and other creative sourcing techniques.• Screen resumes, arrange interviews, and coordinate candidate feedback with clients to move the recruitment process forward in a timely manner.• Work with clients and candidates to negotiate and close offers, ensuring a successful candidate experience throughout the hiring process.• Develop and maintain strong relationships with clients and candidates, leveraging a customer- centric approach to recruitment.• Utilize applicant tracking system and other recruitment tools to streamline recruitment and improve candidate quality and experience.• Mentored and supervised a team of recruiters, promoting a positive and professional work environment.• Implemented recruitment strategies to streamline hiring processes, decrease time-to-fill, and ensure the acquisition of top talent.• Conducted regular performance evaluations and provided constructive feedback to enable individual growth and improved team performance.

• Regularly updated and managed the postings on various platforms to ensure they remained active, accurate, and reflective of current hiring needs.• Assisted with meeting Service Level Agreements.• Conducted high volume screening and interviewing of candidates via telephone while ensuring a positive candidate experience.• Projected a friendly point of contact with EG even during times of stress and high activity.• Verified applicant contact information in the computer.• Participated in EG hiring events for assigned customer(s).• Reviewed pre-employment background information (if applicable).• Assisted internal staff members as needed.• Mentored a team of recruiters, promoting a positive and professional work environment.• Implemented recruitment strategies to streamline hiring processes, decrease time-to-fill, and ensure the acquisition of top talent.• Conducted regular performance evaluations and provided constructive feedback to enable individual growth and improved team performance.• Performed other duties as assigned.

• Regularly updated and managed the postings on various platforms to ensure they remained active, accurate, and reflective of current hiring needs.• Assisted with meeting Service Level Agreements• Conducted high volume screening and interviewing of candidates while ensuring a positive candidate experience.• Projected a friendly point of contact with EG even during times of stress and high activity.• Verified applicant contact information in the computer.• Participated in EG hiring events for assigned customer(s).• Reviewed pre-employment background information (if applicable).• Assisted internal staff members as needed.• Performed other duties as assigned.• Assisted with meeting Service Level Agreements.• Screened resumes and conducted interviews with prospective applicants via telephone to ensure they met position specific requirements. • Projected a friendly point of contact with EG even during times of stress and high activity. • Verified applicant contact information in the computer.• Participated in EG hiring events for assigned customer(s).• Reviewed pre-employment background information (if applicable). • Assisted internal staff members as needed.• Performed other duties as assigned.

• Regularly updated and managed the postings on various platforms to ensure they remained active, accurate, and reflective of current hiring needs.• Assisted with meeting Service Level Agreements.• Conducted high volume screening and interviewing of candidates while ensuring a positive candidate experience• Projected a friendly point of contact with EG even during times of stress and high activity.• Verified applicant contact information in the computer.• Participated in EG hiring events for assigned customer(s).• Reviewed pre-employment background information (if applicable).• Assisted internal staff members as needed.• Performed other duties as assigned.

• Learn, maintain, and modify as needed the Merger & Acquisition (M&A) leader generation system• Lead potential partners, advisors, and owners through the firm’s strategic differentiator and unique value proposition to ensure they understand the mission, vision and beliefs of the company• Conduct outbound calls to all levels of prospects, new and ongoing communications and relationships• Document conversations had with prospects, creating and following up on tasks with team members and clients alike, utilizing CRM software• Remain knowledgeable in the policies and regulations of the regulatory bodies to ensure compliance with all work activities• Work with all other team members in a way that is conducive with the mission, values, and beliefs of the company to provide customer service beyond expectations• Comply with company-wide policies and SEC/FINRA regulations

Battle Creek, Mi

• Assisted with meeting Service Level Agreements. • Conducted high volume screening and interviewing of candidates while ensuring a positive candidate experience. • Projected a friendly point of contact with EG even during times of stress and high activity. • Verified applicant contact information in the computer. • Participated in EG hiring events for assigned customer(s). • Reviewed pre-employment background information (if applicable). • Assisted internal staff members as needed. • Performed other duties as assigned.

Kalamazoo, Michigan Area

• Hired, interviewed, selected and onboarded new employees.• Addressed performance issues, administered performance memos, developed performance improvement plans, recommended and conducted terminations and other disciplinary actions, set up ADA accommodations and managed continuous and intermittent leave requests.• Participated in rating consensus and administered salaries. • Implemented HR programs and led and delivered training initiatives for employees. • Supervised teams of up to 15 employees with a focus in managing morale, productivity, and customer service in a fast-paced, high-volume working environment.• Led team meetings to communicate business objectives; utilized relevant metrics to identify team strengths as well as opportunities for improvement.• Analyzed files for quality and compliance through in-depth knowledge of policies, applicable statutes, legal requirements, regulations, practices, and procedures• Addressed client/employee inquiries and resolved escalated service issues.Selected achievements include:- Strengthened employee engagement from 3.8/5.0 to 4.8/5.0 and effectuated change leadership while helping team members work through a large-scale downsizing effort.- Coordinated with vendors to set clear priorities for assigned external resources; measured, monitored, and analyzed results to effectively manage 20-35 external resources and to address liability factors for claim evaluation.- Developed and improved workflows for new claim structure, maximizing use of in-office handlers and field resources to improve customer service and efficiencies of centralized operations.- Led design project, including touch-point meetings, tactical implementation plan development, and development of training materials, completing all tasks within budget and deadlines. Created level descriptors for fire claim associate, team leader, and team manager.

Kalamazoo, Michigan Area

• Traveled throughout the country on short notice to handle claims resulting from natural disasters.• Determined coverage, prepared estimates of property damage, and finalized claims thorough knowledge of multiple policies and procedures.• Analyzed claims, including problem identification requiring the use of independent experts or vendors.• Served as a key resource for other associates concerning claim-related issues.

Kalamazoo, Michigan Area

• Addressed customer concerns in a fast-paced, high-volume working environment.• Determined coverage and finalized claims through knowledge of policies and procedures.• Collaborated with outside sources in gathering information to support claim resolution.• Analyzed claims, including problem identification requiring the use of independent experts or vendors.

Kalamazoo, Michigan Area

• Addressed customer concerns in a fast-paced, high-volume working environment.• Handled low complexity auto property claims through knowledge of policies and procedures.• Interpreted policy coverage and issued letters regarding coverage.• Served as a key resource for other associates concerning claim-related issues.

Master Of Public Administration (M.P.A.), Public Administration, Concentration In Human Resources

Bachelor Of Arts - Ba, Pre-Law / Political Science