Towanda Maye Email & Phone Number

• Collaborated with clients across diverse sectors such as manufacturing, skilled trades, pharmacy, grocery retail & distribution, hotel/restaurant hospitality, insurance, mid-level leadership, restaurant management, HR.
• Regularly updated and managed job postings on various platforms to ensure they were active, accurate, and reflective of current hiring needs.
• Participated hiring events for assigned or prospective customers, enhancing client-candidate engagements.
• Conducted full-cycle recruiting encompassing sourcing, screening, interviewing, and hiring candidates for a variety of positions, ensuring a streamlined and effective process.
• Proactively sourced candidates through job boards, social media, referrals, and other innovative sourcing techniques, expanding the talent pool.
• Screened resumes, arranged interviews, and coordinated candidate feedback with clients to advance the recruitment process in a timely manner.

• Collaborated with clients across diverse sectors such as manufacturing, skilled trades, pharmacy, grocery retail & distribution, hotel/restaurant hospitality, insurance, mid-level leadership, restaurant management, HR.
• Regularly updated and managed job postings on various platforms to ensure they were active, accurate, and reflective of current hiring needs.
• Participated hiring events for assigned or prospective customers, enhancing client-candidate engagements.
• Conducted full-cycle recruiting encompassing sourcing, screening, interviewing, and hiring candidates for a variety of positions, ensuring a streamlined and effective process.
• Proactively sourced candidates through job boards, social media, referrals, and other innovative sourcing techniques, expanding the talent pool.
• Screened resumes, arranged interviews, and coordinated candidate feedback with clients to advance the recruitment process in a timely manner.

• Work collaboratively with clients in manufacturing, skilled trades, pharmacy, grocery retail, grocery distribution, restaurant management, insurance, HR, IT, customer service, sales and mid-level management placements.
• Regularly updated and managed the postings on various platforms to ensure they remained active, accurate, and reflective of current hiring needs.
• Participated in EG hiring events for assigned or prospective customer(s).
• Conduct full-cycle recruiting including sourcing, screening, interviewing, and hiring candidates for a variety of positions.
• Proactively source candidates through job boards, social media, referrals, and other creative sourcing techniques.
• Screen resumes, arrange interviews, and coordinate candidate feedback with clients to move the recruitment process forward in a timely manner.

• Regularly updated and managed the postings on various platforms to ensure they remained active, accurate, and reflective of current hiring needs.
• Assisted with meeting Service Level Agreements.
• Conducted high volume screening and interviewing of candidates via telephone while ensuring a positive candidate experience.
• Projected a friendly point of contact with EG even during times of stress and high activity.
• Verified applicant contact information in the computer.
• Participated in EG hiring events for assigned customer(s).

• Regularly updated and managed the postings on various platforms to ensure they remained active, accurate, and reflective of current hiring needs.
• Assisted with meeting Service Level Agreements
• Conducted high volume screening and interviewing of candidates while ensuring a positive candidate experience.
• Projected a friendly point of contact with EG even during times of stress and high activity.
• Verified applicant contact information in the computer.
• Participated in EG hiring events for assigned customer(s).

• Regularly updated and managed the postings on various platforms to ensure they remained active, accurate, and reflective of current hiring needs.
• Assisted with meeting Service Level Agreements.
• Conducted high volume screening and interviewing of candidates while ensuring a positive candidate experience
• Projected a friendly point of contact with EG even during times of stress and high activity.
• Verified applicant contact information in the computer.
• Participated in EG hiring events for assigned customer(s).

• Learn, maintain, and modify as needed the Merger & Acquisition (M&A) leader generation system
• Lead potential partners, advisors, and owners through the firm’s strategic differentiator and unique value proposition to ensure they understand the mission, vision and beliefs of the company
• Conduct outbound calls to all levels of prospects, new and ongoing communications and relationships
• Document conversations had with prospects, creating and following up on tasks with team members and clients alike, utilizing CRM software
• Remain knowledgeable in the policies and regulations of the regulatory bodies to ensure compliance with all work activities
• Work with all other team members in a way that is conducive with the mission, values, and beliefs of the company to provide customer service beyond expectations

Battle Creek, MI

• Assisted with meeting Service Level Agreements.
• Conducted high volume screening and interviewing of candidates while ensuring a positive candidate experience.
• Projected a friendly point of contact with EG even during times of stress and high activity.
• Verified applicant contact information in the computer.
• Participated in EG hiring events for assigned customer(s).
• Reviewed pre-employment background information (if applicable).

Kalamazoo, Michigan Area

• Hired, interviewed, selected and onboarded new employees.
• Addressed performance issues, administered performance memos, developed performance improvement plans, recommended and conducted terminations and other disciplinary actions, set up ADA accommodations and managed.
• Participated in rating consensus and administered salaries.
• Implemented HR programs and led and delivered training initiatives for employees.
• Supervised teams of up to 15 employees with a focus in managing morale, productivity, and customer service in a fast-paced, high-volume working environment.
• Led team meetings to communicate business objectives; utilized relevant metrics to identify team strengths as well as opportunities for improvement.

Kalamazoo, Michigan Area

• Traveled throughout the country on short notice to handle claims resulting from natural disasters.
• Determined coverage, prepared estimates of property damage, and finalized claims thorough knowledge of multiple policies and procedures.
• Analyzed claims, including problem identification requiring the use of independent experts or vendors.
• Served as a key resource for other associates concerning claim-related issues.

Kalamazoo, Michigan Area

• Addressed customer concerns in a fast-paced, high-volume working environment.
• Determined coverage and finalized claims through knowledge of policies and procedures.
• Collaborated with outside sources in gathering information to support claim resolution.
• Analyzed claims, including problem identification requiring the use of independent experts or vendors.

Kalamazoo, Michigan Area

• Addressed customer concerns in a fast-paced, high-volume working environment.
• Handled low complexity auto property claims through knowledge of policies and procedures.
• Interpreted policy coverage and issued letters regarding coverage.
• Served as a key resource for other associates concerning claim-related issues.

Master Of Public Administration (M.P.A.), Public Administration, Concentration In Human Resources

Bachelor Of Arts - Ba, Pre-Law / Political Science