Todd Wilson Email & Phone Number

Austin, Texas

Houston, Texas Area

-Represented the chief appraiser in direct meetings with property owners for informal property value protest hearings-Moderated formal protest hearings between the property owner and a three panel appraisal review board-Developed an opinion of value based on the evidence presented by the property owners in formal and informal property tax hearings-Interacted directly with homeowners, contractors, and real estate agents in the field to develop an accurate record of real property characteristics -Utilized aerial photography, GIS data, and building permit information to determine changes in property over time, including new construction, demolition and remodeling of existing property-Verifyed sales information directly from property owners for use in mass appraisal analysis by the chief appraiser-Investigated building permits in the field in order to add new construction value to the tax roll-Answered incoming phone calls concerning real and personal property tax issues-Managed a switch board for an incoming call center-Promoted as a result of exemplary job performance -Worked towards Real Property Appraisal certification with the Texas Dept. Licencing

Austin, Tx

-Trained new and existing FedEx customers over the phone to use shipping solution software and online shipping applications-Conducted online seminars using the WebEx application to solve shipping issues, or to train new clients in the FedEx shipping process-Researched and resolved software issues by mediating communications between the client, the FedEx marketing department, and the software programming department-Assisted the marketing department in the generation of new business -Communicated with the development team to create future software updates

-Developed and oversaw the curriculum and training for all new and existing employees in the use of SureClose, a paperless closing system-Conducted regular classroom training sessions for medium sized groups to demonstrate new software features and hardware updates-Maintained the SureClose scanning hardware machines for branch title offices-Assisted hardware technicians in the maintenance and repair of scanning and printing hardware-Communicated errors and issues between the escrow offices and the SureClose software programmers for the development of future software and hardware updates -Cooperated with the marketing department in the development of new business-Audited electronic closing files for accuracy and content-Coordinated with title examiner staff in ownership and deep restriction research for use in real estate closings