Routinely exceed standard teaching hours by 75% each academic year, allowing ourdepartment to enroll and receive funding from an additional 40 students per semester.• Leveraged emerging technology and cross-departmental collaboration to provide free andopen educational resources (OER) for three university courses within 6 months, saving ourstudents a combined total of $175,000 within the first year of the strategic plan'simplementation.• Pivoted 7 courses' classroom format from in-person to exclusively online in under 7 days,followed by extensive retraining in strategic online communication strategies for classroomengagement during the 2020 pandemic.• Developed and implemented communication planning for increasing diversity, equity, andinclusion (DEI) in the departmental human resources, classroom management, curriculum,and communication efforts.• Delivered processes to expedite all general education communication courses from fullsemesterlength to seven-week courses to better fit client (student) demands and increaseenrollment.• Counseled students in order to identify opportunities to develop

• Taught online and in-person general education classes in Introduction to Theater andFundamentals of Public Speaking.• Contracted to teach an average of 2 courses per semester, with each course comprised of20–25 students.• Redesigned courses to use free and Open Education Resources (OER) rather thanindividually purchased textbooks, boosting organizational performance and resulting in acollective student savings average of $5,200 per semester.

Communication Coach / Director / Facilitator / Actor• Coached over 65 business professionals, individually and in groups, in public speaking todemonstrably improve their image and presentation skills.• Developed and directed performance workshops/classes for over 40 groups frompreschoolers and Girl Scouts through senior citizens to help instill confidence, boostcreativity, and encourage collaboration.• Acted and directed in over 25 entertainment companies throughout the U.S., collaboratingwith individuals and groups of all backgrounds and experience levels to successfully launchcreative projects.

Lead classes in Introduction to Theatre using classroom lecture, outside reading, and college and outside internet resources.

This was a temporary position at Tennessee's oldest theatrical group (JCCT).Facilitated ongoing operations at JCCT, such as box office and public relations.Alligned and maintained quality artistic integrity for JCCT's plays and musicals.Developed and coordinated seasons of plays, resulting in a successful increase of revenue of20% over the previous season.Coordinated volunteer human capital coordination with an increase of 44% from the previousseason.Developed a strategic communication plan and business strategy with the JCCT Board ofDirectors, resulting in funding from the city of Johnson City for building and maintenancerepairs.Developed and built community awareness through a social media campaign.Developed a customer-centered ticketing experience design based on audience analysis,resulting in an increased audience return of 10% over the first season.Developed an education program for youth and teens.

Oversee theatrical operations, public relations, and box office for small, family-owned dinner theatre.

Taught higher education courses in an overload situation to Chinese college studentsmajoring in English (as a foreign language).• Developed a cross-cultural communications strategy to help students gain the knowledgeand skills required to fulfill the required learning objectives.

Assistant House Manager for mainstage performances; House Manager for all Team Shakespeare and Abridgement shows, including hiring and training staff, scheduling, and reporting to the other departments; both positions required superior customer service with audiences and volunteer staff.