Paweł Mróz Email and Phone Number

✔️ Preparing daily Reports of Incoming Calls.✔️ Preparing monthly Reports of all handled Emails.✔️ Training new joiners.✔️ Providing support with Italian, Polish and English language for one of the biggest customers. Supporting both Hardware and Software.✔️ Diagnosing the issues and providing resolutions via telephone, Email/Chat and Remote desktop support.✔️ Network problem resolution.✔️ Performing troubleshooting at an advanced level.✔️ Using an Incident Tracking System to document and manage problems and work requests and their respective resolutions and workarounds.✔️ Resolve tickets within agreed SLA of ticket volume and time.✔️ Administering and providing users access and performing exit controls with the first call resolution.

✔️ Providing support with Italian, Polish and English language for one of the biggest customers. Supporting both Hardware and Software.✔️ Diagnosing the issues and providing resolutions via telephone, Email/Chat and Remote desktop support.✔️ Network problem resolution.✔️ Performing troubleshooting at an advanced level.✔️ Using an Incident Tracking System to document and manage problems and work requests and their respective resolutions and workarounds.✔️ Resolve tickets within agreed SLA of ticket volume and time.✔️ Administering and providing users access and performing exit controls with the first call resolution.

✔️ Troubleshooting players' problems with their in-game accounts.✔️ Interaction with players in connection with inquiries regarding the game.✔️ Influencing game development by providing developers with important information collected through interactions with players.✔️ Translation and correction of texts.✔️ Attend meetings with testing team, team lead and other interested parties, on a regular basis.

✔️ Index claims related documents for various lines of businesses.✔️ Create first notice of loss & setup incident only claims in our claims systems.✔️ Reconcile coinsurance bordereau and enter payments/reserves in our claims systems.✔️ Work together with onshore teams to resolve complex scenarios and ask for additional information when needed.✔️ Maintain proper documentation of all the procedures and updates.✔️ Be part of the process meetings and participate in monthly/quarterly audio & video conference calls.✔️ Make sure to achieve service level agreements and meet set quality.

✔️ Verify linguistic accuracy in the Italian version of the in-game text and check for typographical, grammatical and punctuation errors.✔️ Verify cosmetic integrity of in-game text and ensure that all text is correctly displayed.✔️ Verify the contextual consistency of in-game text.✔️ Assess cultural appropriateness and check politically sensitive content.✔️ Verify the correct implementation of the localized text.✔️ Ensure that the correct approved terminology is used throughout the game.✔️ Verify the correct functionality, within the localized version of the game.✔️ Verify testing results across all languages in test.✔️ Maintain a high level of focus throughout the project.✔️ Identify, isolate, and document bugs clearly and concisely in a bug database.✔️ Run test-cases and checklists.✔️ Follow the documented processes at all stages of the testing process.✔️ Verify that bugs have been fixed and implemented correctly.✔️ File review/Correcting files: Proof-read and correct translations.✔️ Ensure that quality, accuracy and consistency is maintained throughout files/game/manual.✔️ Translation work: Occasionally provide Italian in-house translations.✔️ Attend meetings with testing team, team lead and other interested parties, on a regular basis.✔️ Communicate through the appropriate channels.✔️ Provide daily status reports about the status of the project testing.

✔️ Troubleshooting players' problems with their in-game accounts.✔️ Interaction with players in connection with inquiries regarding the game.✔️ Influencing game development by providing developers with important information collected through interactions with players.✔️ Translation and correction of texts.✔️ Attend meetings with testing team, team lead and other interested parties, on a regular basis.

✔️ Phone, email and chat support for Polish and Italian customers✔️ Coordinating the service team for Elica Poland✔️ Created and maintained a database of spare parts for major domestic appliance(Whirlpool, Beko, Sharp, LG, etc.)