• Dispatch a high volume of calls for a large multi-state integrated hospital and physician clinic network consisting of 15 hospitals and 200 plus clinics. Prioritize calls for service in accordance with federal, state, local, and Novant Health policies and procedures. • Manage data and incident reporting, utilize varying security platforms and apply video technology to assist with surveillance of on and off campus activity. Relay and coordinate appropriate response involving suspicious activities and sensitive matters.• Maintain relationships with all levels of Public Safety Management, Law Enforcement, EMS, and Fire Department personnel. Monitor and respond to duress, intrusion, fire alarm and infant abduction system distress signals. Page medical emergency codes and address Public Safety team response as needed.• Collaborations with three different external departments for positions ranging from Covid screener to community event marketing.

Implemented the travel needs of thousands of AAA members and co-workers. Promoted marketing efforts to increase membership, travel services and product utilization. Fostered working relations with repeat customers and preferred vendorsResearching, planning, presenting and selling a wide range of domestic and international travel options to over 3,000 clients. Refined strategies for member recruitment and retention which generated a 15 percent increase in overall sales and customer service ratings less than a year into employment. Sales were also increased by maintaining healthy relationships with over 40 AAA contracted travel merchants. Planning and selling international and domestic travel packages, transportation, accommodations, insurance and other travel services to over 3,000 clients by phone, email and in office offering expert advice and opinions on locations, tourist attractions, events and customsBoosted sales, customer service scores and repeat clientele in less than one yearMaintaining travel merchant relationships and continued education with AAA preferred travel vendors, in class, online and in through familiarization tripsSupport current, new and potential members with policy and roadside assistance concerns, warranties and reimbursements, by phone, email or letters

Responsible for greeting and checking hotel guests in and out of their rooms and business center, answering any questions, arranging transportation, recommending activities and restaurants, laundry, light housekeeping, orchestrated weekend breakfast, trained employees, supervised set up and hosted small events. Facilitating weekly inventory, ordering and stocking convenient store and complimentary merchandise

Sourced and prepared linens for local special events. Doubled sales profits in less than one-year, tripled referrals and maintained an online five-star customer rating for over eight yearsMarketed business through various social media outlets, newspapers, radio, email, local expos and networking events resulting in a 40% sales increase and 15% customer retentionManaged and trained ten employees, kept financial records, completed basic website editing and placed orders as needed for inventory

Responded to escalated consumer calls, resolved customer issues and documented outcomes, trained and coached representatives, problem-solving, obtaining goals and conflict resolution Ensured that my team of 35 were meeting and exceeding all compliance metrics both monthly and quarterly Created associate awareness for issues related to internal and external inaccuracies, operational deficiencies, and security, resulting in a 15% increase of productivity