Toya Smith Email & Phone Number

Stellar software support and customer service to client base by analyzing and troubleshooting issues for client resolution and satisfaction. Support provided for clients using the Time Management product line. Service provided included utilizing a variety of platforms, such as phone, email, chat, screensharing and SQL. Built client relationships through top-notched interaction, assistance, managing client expectations and training.

Greater Atlanta Area

Provided expert software support for Mid-Market and Enterprise clients utilizing the Time Management product line to ensure a high level of client satisfaction was achieved.

Provided world-class customer support to clients utilizing the Payroll product line via telephone, email, etc. Troubleshoot payroll and software issues for clients and partners to ensure payroll was completed successfully. Used SQL to modify data as needed. Accurately documented and managed workload in a Customer Relationship Management system (CRM).

Greater Atlanta Area & New York

Managed hundreds of corporate and healthcare clients nationally in implementing best practices on the employer/headhunter marketplace with the objective of filling open positions & generating revenue.Daily interaction/communication with individuals from support staff to C-Level executives.Charged with building and retaining customer relationships. Recognized for performance & customer accolades.Partnered with internal team members to achieve monthly metrics and impact revenue. As Project Manager, lead implementation process with Healthcare Team for all new Healthcare clients.Spearheaded meetings and directed team members in achieving goals and deliverables throughout project life cycle.

Spearheaded meetings and directed team members in achieving goals and deliverables throughout project life cycle.Provided research and full life-cycle recruitment services for a number of Fortune organizations across the country. Industry experience: consumer products, food & beverage, entertainment, fashion apparel, health & beauty, telecommunications, etc. Recruited professionals ranging from support to executive level within, but not limited to, sales, marketing/brand management, human resources, financial, operations, etc.Identified and developed candidates for positions with client organizations through Internet mining, direct sourcing/cold calling, networking, etc.Coordinated logistics, such as, scheduling, travel, reference checks, employment negotiations, etc.

Provided research strategy and recruitment for Atlanta and Florida based offices. Industries included banking & financial services, consulting organizations, pharmaceutical, manufacturing, commercial printing, technology, and security systems. Search assignments range from mid-management to senior executives across the country.Responsible for candidate identification and development under aggressive timelines utilizing a variety of resources.Charged with verifying education credentials and reference checks on viable candidates.Handled business development activity.Recruitmax database query and management.Assisted team with special projects as needed.

Worked for executive search, staffing & recruitment firms virtually and onsite.Conducted recruitment and direct sourcing/cold calling for Fortune organizations. Provided specialized services to also include primary and secondary research. Performed direct sourcing/cold calling, networking, Internet recruiting, interviewing, screening, and skills assessment. Conducted local, national and international search encompassing all executive level to support staff across a broad range of industries to include financial services, consumer products, food & beverage, healthcare, manufacturing, entertainment, insurance, etc.Candidate development, coaching, presentation, reference and education verification. Management and implementation of full life cycle recruiting process. Implemented research methodology, created internal research forms, amended company database & engagement filing system.

Primary & secondary research related to senior level search assignments for a predominantly Fortune 500 clientele. Identified, sourced and verified prospective candidate information. Responsible for industry, company & executive tracking. Prepared engagement binders. Resume coding, scanning & distribution duties. Created monthly work planner for worldwide circulation. Responsible for database management. Compiled position specification record book. Developed & maintained central file system. Provided direct administrative support to a Partner of firm. Handled all incoming calls, appointments & correspondence. Coordinated local & international presentations/meetings between clients/candidates.Prepared management appraisal proposals for clients. Composed confidential candidate profiles. Verified education credentials. Generated marketing reports. Organized office events & functions. Assisted in the interview, hiring & training process of support staff.