Toyin Idowu Email & Phone Number

Lagos

• Manage overall activities of regional Sales/Agent Network Officers.• Sensitize the agents on commission structure and payment dates.• Ensure correct Agents KYC submission and submitted for onboarding purposes across the region.• Responsible for regional revenue performance of the Agent Banking sales channel.• Conduct quarterly market sizing and provide initiatives to stay ahead of market and increase numeric agent distribution in a given state.• Drive visibility of all agent outlets and reward program in the region.• Manage end to end agent communication and ensure agents receive all relevant training.• Provide weekly and monthly management dashboards for Agent Banking sales business.• Drive agent transaction in line with the required monthly mark per agent.• Manage and analyse the performance of agents and aid in recommendations to improve performance.• Devise and execute tactics to increase agents’ transactions.• Manage queries from agents, internal and external customers within the agreed time frames.• Conduct continuous agent training on operations and product knowledge and ensure implementation and support advice.• Conduct regular Regional agent visits and organize seminars with a view to find areas where support is required across the region. • Build business relationships with aggregators, agents through effective calling and engagements.• Ensure proper and complete documentation and profiling of all agents recruited, exited or even suspended from operations in adherence to regulatory guidelines across the region.

Lagos

Achievements:I was instrumental in winning the National Cash Transfer Project. (A Federal Government and World Bank Initiative to support over a 120,000 household by disbursing N1.2bn monthly for the next 3years)Signed up some MFBs thereby increasing volume and value of transactions by 30%.Engaged other stakeholders to achieve better agency coverage, market share and profitability

Lagos

Lagos

Achievements:I pioneered and developed the Agent Network, Training Unit, & Administrative Units of PayCom. Process and business development, compensation plans for agents & subscribers.I was part of a small team who worked on the Financial Inclusion Project leading to the Central Bank of Nigeria (CBN) Award of the MMO License for Mobile Money Operations in Nigeria.

Lagos

Achievements I generated income from selling services that my predecessors had a challenge with. I also created opportunities for more businesses with some Banks. I was able to penetrate an otherwise taken market and made sales.Responsibilities.1. I generated the demand for new and existing technology solutions by proactively reaching out to prospects and or clients within the designated industry.2. I was responsible for updating Sales and Marketing (S&M) activities, drafting the Opportunity existing in the industry.3. I ensured collaboration with BU or Key Account Managers to close qualified leads within the designated sector.4. I also liaised with Customer care and Management team to ensure timely completion of Customer Surveys.

Lagos

Achievements:I was instrumental in ensuring that a number of previously terminated contracts were reopened and new ones awarded to a couple of our subsidiaries, through relationship management and personal contacts resulting in income for the Telnet Group.Responsibilities. I generated revenue through Sales I carried out Customer Relationship Management I ensured Percentage growth in client Base I prepared and documented Relevant documents and Reports I made certain Compliance with all Business Developments Process

Lagos, Nigeria

I played a very major role in the establishment of the products (ValuCard & Visa Cards) as I was pioneer staff, who was deeply involved in merchant enrolment/acquisition, relationship management, handling Merchants enquiries, market trend and competition monitoring in Lagos and 12 upcountry locations.Merchant Visitation in 13 locations and training of Merchants in those 13 locations. I possess an excellent understanding of the smartcard market, especially here in Nigeria which enabled me to help Merchants develop confidence and embrace card acceptance as cards made their entrance into the Nigerian market. I created awareness about POS acceptance and card usage. I trained over 3,000. I played major roles in selection of Merchants for a couple of Pilot-projects.

Lagos

Responsibilities: (2003 to 2006)I personally played a very major role in the establishment of the products (ValuCard & Visa Cards) as I was a pioneer staff. I was deeply involved in:• Merchant enrolment or acquisition. • Relationship management. • Marketing Support to Merchants & Banks.• Market trend and competition monitoring in Lagos and 12 upcountry locations and submission of reports for management decision making.• Visitation to Merchants nationwide.• Training of Merchants as well as Bank Staff in Abuja, Port-Harcourt, Jos, Kano, Kaduna, Ibadan, Warri, Owerri, Benin, Enugu, Aba, Calabar and Lagos amongst the major cities in the country. Other Roles down the years include - Marketing Trainee, Library / Documentation Assistant & Call Centre Executive.