Tyler Pace Email and Phone Number

-Managed four squads and drove optimization goals of Increasing Volume and Straight Through Processing (STP), while decreasing Average Handling Time (AHT) of automated insurance submissionso Headed 8 sprints to increased STP by 13%, Volume by 35%, and decreased AHT by 32%o Reduced the need of 3.4 Full Time Employees (FTE), which benefited the business $177k annually o Directed all Scrum ceremonies – Sprint planning, sprint review, backlog refinement, and Retrospectiveso Provided Weekly Business Reviews to leadership and stakeholders on project progress-Owned roadmap for first Quarterly Business Review and Release Planning eventso Coached 10 Product Owners to identify domain goals, OKRs, and dependencies for Q1 2024o Maintained all documentation in preparation for eventso Facilitated discussion, decision making, and timelines for 10 interdependent squads-Principal Project Manager for 30 production support use caseso Resolved over 1,000 production issues and bug fixes per yearo Ensured teams adhered to Agile best practiceso Cataloged, managed, and scheduled all production issues and change requests that came through business-Managed new use case from Discovery to Implementationo The new use case reduced the need of 16 FTEs, which led to $523k in annualized process improvementso Owned discovery documentation and Business review documentso Worked with architecture, infrastructure, leadership, and business to create roadmap for developmento Drove development team daily ceremonies-Piloted Digital Transformation Reorganization training to 10 Squadso Provided training to 10 product owners as well as their development teams on new ways of working due to reorganizing and alignment within the company

-Emergency Agile Coach to pull project out of Red status (Production issues causing massive downtimes to business)o The enhancements reduced the need of 5 FTEs, which benefited the business $260k annuallyo Coached Product Owners in backlog refinement efforts and ensured user stories were defined, prioritized, and dependencies resolved prior to being worked on by team; keeping in mind our capacity and timelineo Presented daily updates to leadership and stakeholders-Guided the upgrade and migration of 30 use cases to mitigate production issues from outdated upstream softwareo Prevented over 3,000 daily production errors that would halt automated processeso Automation platform Upgrade and Windows Server migration-Spearheaded knowledge transfer of automation use cases from external vendors to inhouseo Reengineered, maintained, and distributed standards for documentationo Developed, standardized, and coached a system of project management best practices, agile standards and ceremonies, production release processes, and documentation standards to team members and implemented them to improve our sectors productivity and efficiency post knowledge transfer-Led three day seminar on Agile standards and best practices to kickoff newly formed office in Monterey Mexicoo In one year’s time this new sector took on 20 use cases as part of our global portfolio

- Handled social media day to day updates on various platforms - Created content for campaigns on social media platforms

- Conducted workshops centered around helping teams within the company innovate- Internal Web design and reengineering of file system- Helped deliver UI components for smartphone applications- Conducted surveys, researched insurtech companies, and wrote blogs on the subject.

Responsibilities:- Discuss requirements and set expectations with customers- Design vinyl wrap using program FlexiSign Pro program- Manage customer orders- Produce end product and installed product at facilityAccomplishments:- Handled day to day tasks while owner was out in the field.- Reengineered file management system and customer order flow