Implementation Specialist
Effectively communicated and educated customers on various configurations and/or customization options. Traveled to our clients’ sites nationally to oversee all aspects of the implementation process including installation and training new users. Conducted web based training sessions.Troubleshooted configuration issues and recommended action plans for resolution. Effectively communicated to a technical or non-technical audience.Worked with all stakeholders including customers, industry groups, and internal departments such as development, product management, and release management. Identified and documented software defects and requests for enhancements.Worked with a team to develop product support infrastructure.