Tri Pham Email & Phone Number

Chapel Hill, Nc, Us

Raleigh, North Carolina, United States

San Jose, California

•Primary point of contact for Executive level personnel for all IT related requests•Create and maintain the IT Service Catalog and knowledge base•Act as the first escalation point for Tier 1 Service Desk personnel.•Ensure IT Service Desk operations are within department standards•Provide oversight of Incident Management, including routing of tickets, ticket reviews, and review of aging reports to meet performance standards•Participation on regular customer ticket calls•Serve as a mentor for less tenured IT Service Desk Technicians and other internal and external partners based on their individual knowledge and experience•Assist by answering calls and opening tickets during times of high call volumes•Manage and maintain relationships with suppliers to ensure their performance and provisioning of goods and services continually meets the needs of the organization•Analyze and evaluate existing Service Desk policies and procedures and make recommendations to management for improvement

San Jose, Ca

• Overseeing the production process, drawing up a production schedule;• Ensuring that the production is cost effective;• Making sure that products are produced on time and are of good quality;• Working out the human and material resources needed;• Drafting a timescale for the job;• Estimating costs and setting the quality standards;• Monitoring the production processes and adjusting schedules as needed;• Being responsible for the selection and maintenance of equipment;• Monitoring product standards and implementing quality-control programmes;• Liaising among different departments, e.g. suppliers, managers;• Working with managers to implement the company's policies and goals;• Ensuring that health and safety guidelines are followed;• Supervising and motivating a team of workers;• Reviewing worker performance;• Identifying training needs.

• Evaluates loan applications and documentation by confirming credit worthiness.• Improves loan applications and documentation by informing applicant of additional requirements.• Rejects loans by explaining deficiencies to applicants.• Approves loans by issuing checks or forwarding applications to loan committee.• Completes loan contracts by explaining provisions to applicant; obtaining signatures and notarizations; collecting fees.• Helps customers by answering questions; responding to requests.• Maintains customer confidence by keeping loan information confidential.• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.• Accomplishes bank mission by completing related results as needed.

• Business Development - Assigned geographic territory• Develop wholesale and correspondent business relationships with community banks, credit unions, mortgage bankers and mortgage brokers• Work with processors, loan officers, and senior management within assigned region for the purpose of procuring mortgage loans to be funded or purchased by IndyMac• Self-starter and demonstrate the ability to take personal responsibility for solving problems AND seeing customer solutions through from beginning to end.• Lead new customer orientation, training, and set up.• Primary resource for customers for all technical, procedural and policy questions.• Point of contact for escalation of urgent issues or exceptions regarding internal departments and third party customers.• Conflict resolution for internal departmental, third-party or customer issues.