Tro'Sha Pickrom Email & Phone Number

Customer serviceAssist customers in person and via telephone.Interact with customers to follow-up on shipping statuses and expedited orders.Receive multiple reviews acknowledging my level of dedication to excellent customer service.Developed reputation as an efficient service provider with high levels of accuracy.Answer customer questions regarding merchandise, department information and pricing.Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Records Management Well-trained in TRIM File away documents to be sent to off-site storageComplete all Bulk Intake RequestManage all labeling and recording of storage boxesSchedule bulk intake pick upsTelecommunicationsDirect calls to appropriate individuals and departments.Manage quality communication, customer support and product representation for each client.Clerical Duties Log daily shipped and received orders.Create and maintain an organized database to track office operations.Promptly respond to general inquiries from members, staff, and clients via mail, e-mail and fax.

Performing for or working directly with the publicGreeted customers entering the store to ascertain what each customer wanted or needed.Answered questions regarding store and products) while maintaining knowledge of current sales arid store promotions.Assisted customers in person and via telephone.Communicating with Supervisors, Peers, or SubordinatesTrained new employees by providing knowledge of specific store tasks and policies.Worked as a team member performing cashier duties) product assistance and cleaning while providing excellent customer service.Cross-trained and provided back up for other customer service representatives when needed.General Physical Activities Maintained cleanliness and presentation of stock room and production floor HONORS/ACCOMPLISHMENTS Customer ServiceConsistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.Customer RelationsRanked amongst highest marks earned for customer satisfaction.Telephone Service Professionally processed 20+ calls per day, providing Information and service to ensure customer satisfaction.

Associates Of Arts

Education record