• Enhanced system reliability and user confidence by providing seamless technical support for core IT POS, ERP & SAP systems.• Managed user accounts & access controls and resolved password issues for users across Head Office and Supermarket branches under CMHL.• Conducted daily checks on the integration of sales data, ensuring the integrity of sales & pricing setup information for all supermarkets and convenience stores under CMHL, utilising SQL queries and database management tools• Identified and rectified discrepancies in sales data, contributing to accurate reporting and decision-making processes.• Performed daily backups of sales data and stock data of all Supermarket branches and convenience stores under CMHL.• Successfully completed 50+ new shop setup projects, meeting tight deadlines and ensuring operational readiness including but not limited to user & system setup and configuration, data integration and conducting User Acceptance Training.• Experienced in using both Linux and Windows servers used to automate tasks.• Actively engaged in meetings and formed working relationships with managers, team leads, colleagues, and IT professionals to ensure alignment with organisational strategies, policies, and procedures.

• Instructed software development techniques, programming languages, business analysis, and report documentation skills to over 300 students enrolled in NCC Level 4 & Level 5 Diploma courses and SQA Higher National Diploma courses.• Managed and supervised over 100 students in the successful execution of their system development projects, starting from the feasibility stage to deployment stage• Collaborated with the Software Development Department to analyse, deploy and manage KMD's Online Learning Management System during the Covid-19 outbreak, ensuring the migration to remote learning requirements.• Partnered up with Swedish Edtech company to develop a STEAM based course at KMD.• Developed, tested, and troubleshooted programs using relevant hardware, databases, and programming technologies to ensure proper teaching goals were met

• Informed and explained to visitors of various scientific exhibit features and highlights to promote enriching gallery experiences.• Managed office and gallery supplies, inventories and placed reorders to maintain predetermined stock levels.