Billy To Email & Phone Number

San Francisco Bay Area

• Provide support for Windows 7, Windows 10• Administration of Windows Server Operating Systems (Server 2008 R2, 2012 R2, and 2016) roles and features • Deploy images using Microsoft Windows Deployment and imaging experience; MDT, ADK, WinPE, Ghost imaging platforms • Administration of Active Directory users, computers, and group policies• Responsible for Backup and restore solutions• Support subscriptions for Microsoft Office 2016 and Office 365, Adobe Acrobat DC• Provide support both to local end users at multiple locations as well as remote users• Creation of concise documentation and user guides

• Hands-on testing of software product• Implement and conduct comprehensive regression and product tests to ensure product requirements are met• Analyze test results to ensure that the product functions per requirements• Setup, configure, and maintain software test labs and test environments• Report issues through a formal bug tracking system and work with the engineering team to help isolate, debug, and resolve issues/bugs• Stay abreast of industry SQA tools and best practice

• Provided support to end users including 120+ local users and 150+ remote users• Managed all local backup procedures and restores• Support and maintain local and network printers• Installed/added/moved/changed/configured hardware/software for PCs and Laptops• Responsible for Virus scans report and maintain virus file updates• Ensured all servers and workstations are configured and performing properly• Created new users account, email, phone and setup new employee workstations• Supported Blackberry, iPhone, Android and iPad• Technical liaison for local and field meetings• Managed and maintained the company Intranet using SharePoint 2007 & 2010• Assisted with Intranet migration from SharePoint 2007 to SharePoint 2010• Deployed and modified SharePoint solutions, Web Parts and Custom WorkFlows• Help resolve day-to-day Intranet system questions/issues from corporate and internal end users and owners as well as external users• Created, backup and restore solutions, content database and SharePoint sites• Setup permission levels and permission for individual users, SharePoint and Active Directory groups, libraries, lists, and web parts