Tien Vu Email & Phone Number

North Bethesda, Maryland, United States

• Developed and supported proprietary service-based static code analysis application usingWindows Presentation Foundation and Windows Communication Foundation written in C#.• Improved future code development and maintenance through updating, improving, and creatingunit tests, integration tests, and functional tests.• Eliminated errors preventing proper application function by redesigning system functionality.• Supplemented static code analysis through development of additional features.• Assisted consulting services in litigation involving a failed software project. Implemented new user authentication features to secure remote use of applications.• Designed new documentation format to improve project documentation generation and ease of access.

Royersford, Pennsylvania, United States

• Utilized knowledge to answer questions and resolve scheduling and billing issues for customers.• Collaborated with the owner and 12 employees to modify schedule according to demand.• Resolved customer data issues resulting from migration from Millenium to POS system Vagaro.• Trained and aided employees in effective use of the POS system Vagaro.• Promoted the costumer use of online appointment booking to alleviate employee workloadduring COVID-19.

Royersford, Pennsylvania, United States

• Supported daily business functions by cleaning and refilling supplies regularly.• Serviced POS system, security camera system, and other technologies as technical support.• Trained and aided employees in effective use of the POS system Millenium.

Royersford, Pennsylvania, United States

• Provided excellent customer service via fast and easy check outs and appointment schedulingusing Point-Of-Sale system Millennium.• Assisted customers with non-standard requests, such as retrieving personal belongings or storeitems when hands or feet were otherwise occupied.

Bachelor Of Science - Bs, Computer Science, Junior

High School Diploma