Thomas Gutierrez, Ms-Isa, Mba Email & Phone Number

2-time Employee of the Month (June 2023 and March 2024)● Orchestrated the administration and optimization of 80 SQL Server databases across North America, ensuring 98% uptime and enhancing data retrieval speeds by 40%.● Designed and implemented robust server architecture for Azure cloud and on-premise environments, leading to a 35% reduction in server provisioning time and a 25% increase in system reliability.● Configured and deployed Microsoft Endpoint Management across 100+ employee systems nationwide using Microsoft Intune, EntraID, and Defender 365, resulting in 25% increase in system reliability and a 30% decrease in security incidents.● Developed and managed an Azure Virtual Desktop environment, improving remote access capabilities for 500+ client users across the US.● Administered and optimized company-wide Azure EntraID, Azure Compute Image Gallery, Microsoft Teams, Microsoft Exchange, and Microsoft SharePoint, improving collaboration of all remotely deployed employees by 20%.● Managed Jira CRM platform, including user accounts, groups, boards, and assets, which streamlined project tracking and task management, reducing project delays by 15%.● Provided technical support to over 80 non-profit organizations and their clients, resolving 95% of issues within 48 hours and enhancing client satisfaction through proactive problem-solving and support.● Optimized and managed IIS server, ensuring uptime for three client-facing products, enhancing system reliability and customer satisfaction.● Delivered comprehensive Helpdesk support to 100+ company employees, achieving a 98% resolution rate and reducing average response time by 50% through effective troubleshooting and resource management.

- Lecture up to 80 undergraduate and graduate students per semester on topics related to System & Network Administration, PaloAlto configuration, Scripting (PowerShell & Python), Computer System Image creation, and computer system automation- Design UNM Blackboard Learn site for a focus on Universal Design for learning (UDL) principles. Rapidly transitioned all instruction to the virtual environment in response to COVID-19 according to best practices in instructional design; received certifications through UNM Center for Digital Learning- Create a virtual computer network for student course work through the Anderson vLab utilizing the VMware Cloud Suite of applications: Virtual Center, vSphere, vRealize NSX, and ESX- Provide students opportunities to work with IT professionals in the field of System & Network Administration.- Aid and advise students in preparing for their future careers with an emphasis on continuous support as they transition out of the educational environment

Albuquerque, New Mexico, United States

- Coordinate the maintenance, management, and creation of Academic Technologies Virtual Local Area Networks (VLAN) for 600+ UNM Classrooms and Learning Environments.- Maintain the UNM IT Learning Environments Windows Servers for Crestron Fusion, SQL Database, Active Directory, and DNS.- Develop Crestron (C#/SIMPL-based) programming for Classroom and Learning Environment Audio Visual systems used for instructing UNM students.- Provide design and engineering support for Classrooms and Learning Environment Audio Visual systems.- Provide Tier 1 and/or 2 support for UNM campus classroom instructional technologies, including audio visual systems, PC and Mac workstations.- Write and execute bash scripts on Microsoft Windows embedded systems.- Administration and maintenance of Active Directory.- Coordinate the security response for all identified risks within Classroom and Learning Environment systems.

United States

- Manage and provide guidance to the Anderson Technology Support Coordinator and up to 12 active front-line support staff- Main point of contact for incident management and escalation for full suite of IT services, including break/fix support desk, VMWare Virtual Lab, and Windows server roles- Audit faculty and staff software requests for compliance with national security standards and the UNM IT Security Review process for software- Oversee and manage inventory asset system for over 1000 unique devices- Manage wired and wireless network troubleshooting- Develop procedures and action plans for IT projects, including VMWare Virtual Lab course implementation, Windows 10 migration, and Windows image creation process- Maintain current standards and security for group policy objects- Administer Windows Server 2012R2 and Windows Server 2019 File Share server, Sage 2017 server, VM vSphere server, Print Server, Database server, and Microsoft MSDNAA program- Manage Active Directory accounts, groups, and policies- Develop and create all System Images for the Anderson School of Management using SCCM, Hyper-V, and VMware vSphere/vRealize- Create scripts in PowerShell, Python, and DOS to reduce redundancies- Coordinate and create Anderson student-faculty course surveys which are utilized in crucial curriculum decisions- Serve as the liaison between the IT department and the rest of the Anderson School of Management

- Supervised and provided direction to 15 front-line support staff- Managed Active Directory accounts, groups, and policies- Coordinated technology projects with employees, including Windows 8 migration, creation of a SharePoint FAQ Technology Troubleshooting Help site, design of SharePoint ticketing system- Developed, wrote, and implemented policies to maintain consistency with new technology- Aide in maintaining servers in both 2008 and 2012 environments- Developed and created System Images for Lab, Staff/Faculty, Laptop, and Print Station computers- After-hours support provided to Faculty, Staff, and Students- Provided assistance to all other 5 IT staff members with IT projects- Created and implemented a Student Technology awareness program, Student Technology Support Center Roadshow, to inform Anderson Students about the technology they have access to use as an AndersonStudent.

- Collaborated with Professors in designing their online courses through Blackboard Learn LMS- Facilitated a standard for online course design- Developed written and video tutorials- Managed Online Learning Student Technicians- Monitored all Online Learning email inquires- Edited lecture videos

Albuquerque, New Mexico, United States

- Lecture students that are a part of the Business, Hospitality, and Technology program in Python and Java application development- Utilize Universal Design for learning principles within the Brightspace LMS to enhance interactivity between students and instructor- Create an engaging virtual lecture environment that encourages students to participate and understand programming in a more active constructive matter

- Assist clients to overcome their computer problems- Contact clients on a monthly basis- Fix computer hardware and software problems- Install and provide maintenance for Microsoft server roles - Support enterprise Point of Sales systems- Design and implement network solutions for clients

Master Of Business Administration - Mba, Computer And Information Systems Security/Information Assurance

Bachelor Of Business Administration - Bba, Management Information Systems And Services