•Manage all aspects of projects related to onboarding, configuring and training new clients•Assess clients’ current processes, systems and interface requires and position appropriate solutions for client success •Accurately forecast project timelines and projected revenue•Understand client business issues and address concerns while providing ongoing support throughout the implementation process•Understand system security requirements, provide appropriate administrator access and training and assist with end user system registration

•Manage all facility operations for a high traffic building to maintain brand standards and quality assurance•Manage multiple projects from process, logistics, delivery and implementation•Act as onsite support for data/phone, internal systems, POS and hardware•Manage supply and operating budgets and assess business needs•Communicate effectively with both internal personnel and external vendors•Manage and maintain all in store technology in regards to inventory accuracy, network connectivity, device security and functionality•Prepare, plan and manage special events

•Maintain written and verbal communication with store staff, corporate partners, project owners and vendors•Serve as subject matter expert for systems standards and processes for over 35 retail stores•Provide onsite support for stores during special projects, relocations and new store openings related to in store servers, wired and wireless networks, point of sale systems, systems access,•Conduct and participate in market level conference calls to provide advice regarding maintaining system security while informing teams about initiatives, rollouts and best practices

•Lead a team of 10-15 people to maintain company visual merchandising and marketing standards•Develop training and operational materials including operating guides, presentations and checklists•Communicate and partner with market support and a store team of 200 individuals •Coordinate vendor schedules and meetings to support operations in a fast paced environment •Maintain and update all demo and internal technology, network infrastructure and content

-Ensure guest safety while upholding company policies and directing hundreds of guests per day-Greet guests with a smile and enthusiasm to stay in character and make the journey onboard an unforgettable experience-Provide important safety-related and park information in a themed and exciting spiel-Trained incoming cast members to perform job functions in a safe manner while upholding The Basics

-Supervised a historic theatre for various groups, performances and building rentals, both internally and externally-Ensure all production and/or event materials are readily available per project scope and offer suggestions on the fly as necessary-Ensured proper and respectful use of the space was maintained to ensure client safety and that of their guests-Manage operations regarding to to pre-event planning, operations management for preparation and production planning