- Ownership of some of the core features of nCino commercial lending, including Covenants & Credit Actions- Leading the discovery effort of owned products to determine the future priorities of the team by meeting with stakeholders to discuss needs and reviewing mockups along with UX- Collaboration with Architecture, UX, Tech Writing, Engineers to research with users design mockups, plan initiatives, and build quality products- Closely working with UX to conduct research into the needs of our users and helping to develop high fidelity mockups for delivery- Leading the refinement process with the engineering team to explain initiatives, tickets, and review upcoming priorities to drive delivery- Maintaining relationships with several key stakeholders by meeting regularly, sharing product updates, presenting product demos and facilitating feedback sessions to drive priorities- Managing high priority issues by keeping close communication with support representatives and developers

- Working with the team to develop the vision of the product and developing high fidelity designs to drive development

- Managing our largest project by leading a team of 4-5 in weekly sprints, preparing & managing tickets in Jira, assisting developers, conducting extensive testing, and building weekly releases in Git- Working with stakeholders to determine requirements, provide support for software issues, and regularly communicate release status- Guiding the development of the product towards a polished product vision by breaking large requirements into digestible pieces for developers- Working with developers to address feedback, resolve QA or merge issues, and release hotfixes to address any detected errors or bugs- Driving communication and leading meetings with stakeholders- Improving my project by converting to an agile development process and assisting developers where possible- Assisting with internal projects as needed, setting up & managing a new VPN server, designing prototypes for an updated website, and implementing a new VoIP system

- Providing support for various clients and following up with the appropriate developers as needed- Managing projects in Jira and conducting extensive quality control testing for outgoing features

- Developing low-fidelity sketches & high-fidelity prototypes for each page using Adobe XD, reviewing design changes with leadership, and implementing changes to the website's HTML & CSS- Working with the existing Bootstrap & Django to implement changes- Working with nursing faculty to design their GeneRx web application, which recommends doses for medications whose potency can be influenced by genetics- https://generx.herokuapp.com/

- Designed the Technology Assistance Center's chatbot, learned the system, and developed intents in the DialogFlow system, using custom JSON files- Completed User Acceptance Testing on various chatbots we were developing

- 2700 total resolved tickets with clear verbal & written communication, and concise documentation, - Took on the most challenging tickets, completing in-depth research and presenting solutions to clients in a quick, concise, and clear manner- Led the TAC team by representing the student employees in meetings, assisting with hiring, promotion of the service, and designing/conducting training for new hires. - Managed a team of 50+ employees by assisting when help is needed, conducting one-on-one meetings, reviewing tickets for quality control, and designing/giving awards to exemplary workers.

- Perform tier 2 support at student residential housing, evaluating networking setups and troubleshooting issues before elevating to the ITS Networks team- Bi-weekly shadowing with Lauren Brant, a Network Analyst at UNCW, observing the tools and processes she uses to manage, design, and troubleshoot the wired & wireless network

- Designed advertising materials and taught software training courses for the Adobe Creative Cloud suite- Facilitated and designed training for Student Assistant new hires, creation of guides for the operation of the space- Managed a consistent queue of incoming 3D prints, performed troubleshooting and repairs on printers

Assisted Golden Corral Headquarters with the development of their Digital Asset Management (DAM) system by organizing, uploading, renaming, and editing branding and promotional content.

- Generate reports through various systems to help develop and implement changes for the improvement of TAC services - Complete office management projects focused on maintaining a positive atmosphere for the employees

- Use of developed customer service and troubleshooting skills to identify and resolve hardware and software computer issues over the phone and in-person. - Mentor new workers as they learn the TAC systems, listen for and assist with complicated issues when needed

Helped with the organization and day-to-day operation of the Sylvan Learning Center in Garner, NC.Provided fun technology and engineering courses for grade-level students during school demonstrations and summer camps.