Trace Cooke Email & Phone Number

Raleigh, Nc, Us

Wilmington, North Carolina, United States

- Ownership of some of the core features of nCino commercial lending, including Covenants & Credit Actions- Leading the discovery effort of owned products to determine the future priorities of the team by meeting with stakeholders to discuss needs and reviewing mockups along with UX- Collaboration with Architecture, UX, Tech Writing, Engineers to research with users design mockups, plan initiatives, and build quality products- Closely working with UX to conduct research into the needs of our users and helping to develop high fidelity mockups for delivery- Leading the refinement process with the engineering team to explain initiatives, tickets, and review upcoming priorities to drive delivery- Maintaining relationships with several key stakeholders by meeting regularly, sharing product updates, presenting product demos and facilitating feedback sessions to drive priorities- Managing high priority issues by keeping close communication with support representatives and developers

Wilmington, North Carolina, United States

Wilmington, North Carolina, United States

- Working with the team to develop the vision of the product and developing high fidelity designs to drive development

- Managing our largest project by leading a team of 4-5 in weekly sprints, preparing & managing tickets in Jira, assisting developers, conducting extensive testing, and building weekly releases in Git- Working with stakeholders to determine requirements, provide support for software issues, and regularly communicate release status- Guiding the development of the product towards a polished product vision by breaking large requirements into digestible pieces for developers- Working with developers to address feedback, resolve QA or merge issues, and release hotfixes to address any detected errors or bugs- Driving communication and leading meetings with stakeholders- Improving my project by converting to an agile development process and assisting developers where possible- Assisting with internal projects as needed, setting up & managing a new VPN server, designing prototypes for an updated website, and implementing a new VoIP system

Wilmington, North Carolina, United States

- Providing support for various clients and following up with the appropriate developers as needed- Managing projects in Jira and conducting extensive quality control testing for outgoing features

Wilmington, North Carolina, United States

- Developing low-fidelity sketches & high-fidelity prototypes for each page using Adobe XD, reviewing design changes with leadership, and implementing changes to the website's HTML & CSS- Working with the existing Bootstrap & Django to implement changes- Working with nursing faculty to design their GeneRx web application, which recommends doses for medications whose potency can be influenced by genetics- https://generx.herokuapp.com/

- Designed the Technology Assistance Center's chatbot, learned the system, and developed intents in the DialogFlow system, using custom JSON files- Completed User Acceptance Testing on various chatbots we were developing

Wilmington, North Carolina Area

- 2700 total resolved tickets with clear verbal & written communication, and concise documentation, - Took on the most challenging tickets, completing in-depth research and presenting solutions to clients in a quick, concise, and clear manner- Led the TAC team by representing the student employees in meetings, assisting with hiring, promotion of the service, and designing/conducting training for new hires. - Managed a team of 50+ employees by assisting when help is needed, conducting one-on-one meetings, reviewing tickets for quality control, and designing/giving awards to exemplary workers.

Wilmington, North Carolina Area

- Perform tier 2 support at student residential housing, evaluating networking setups and troubleshooting issues before elevating to the ITS Networks team- Bi-weekly shadowing with Lauren Brant, a Network Analyst at UNCW, observing the tools and processes she uses to manage, design, and troubleshoot the wired & wireless network

- Designed advertising materials and taught software training courses for the Adobe Creative Cloud suite- Facilitated and designed training for Student Assistant new hires, creation of guides for the operation of the space- Managed a consistent queue of incoming 3D prints, performed troubleshooting and repairs on printers

Raleigh-Durham, North Carolina Area

Assisted Golden Corral Headquarters with the development of their Digital Asset Management (DAM) system by organizing, uploading, renaming, and editing branding and promotional content.

- Generate reports through various systems to help develop and implement changes for the improvement of TAC services - Complete office management projects focused on maintaining a positive atmosphere for the employees

Wilmington, North Carolina

- Use of developed customer service and troubleshooting skills to identify and resolve hardware and software computer issues over the phone and in-person. - Mentor new workers as they learn the TAC systems, listen for and assist with complicated issues when needed

Raleigh-Durham, North Carolina Area

Helped with the organization and day-to-day operation of the Sylvan Learning Center in Garner, NC.Provided fun technology and engineering courses for grade-level students during school demonstrations and summer camps.

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Tau Kappa EpsilonBachelor of Science in Information Technology with minors in Digital Arts and Computer Science.

Screen Tools Short Course, Film/Cinema/Video Studies

Completed the Screen Tools Short Course at the University of Auckland. A course about the New Zealand television industry taught by John.

Education record