Tracee Thompson Email & Phone Number

Norfolk, Virginia, United States

-Review original account level documentation along with any legal documents-Take appropriate action if customer disputes the account-Research disputed account issues-Record and process received disputes-Determine the appropriate dispute classification-Order new and review existing documentation to investigate and resolve the dispute-Prepare correspondence and follow up with investigation -Electronically file all documentation according to policy and procedure-Obtain account information and account verification from seller of the account-Provide information as required to appropriate parties.-Ensuring proper receipt and entry of all client contracts-Verify client data accuracy across all systems-Communicate with clients to acquire data-Interact with different departments to gather necessary information -Records management of all client data, agreements, certain communications, etc-Thoroughly investigate customer complaints, and work accordingly-Open communication with departments to determine merit-Participate and attend monthly calibration overview-Submit disciplinary actions needed to management-Maintain thorough organization and record keeping

Hampon, Virginia

•Data/Time entry•Appointment Scheduling•Email/Fax correspondence• Understand the importance of safely satisfying customer needs• Handle dual skilled calls• Research and thoroughly explain customer accounts • Provide premier customer service • Provide one call resolutions• Experience with gateway and cbms system• Experience with back dating orders, researching missing payments, disputes, and claims• Assist customers with navigating through online portal• Research/Explain billing and payment transactions in detail

Port Saint Lucie, Florida

•File and sort documents needed • Release claims from TIMS application (CU6)• Reduce, Add, and Write off lines on claims when needed using TIMS application• Submit write off form when needed• Research payer rejections• Contact insurance company when necessary• Verify all documents needed (Doctor’s order/prescriptions)• Follow Medicare required guidelines for claims being processed• Submit all claims to correct payer from Zirmed• Upload EOB information and submit secondary and tertiary claims• Secure the privacy of each account• Contact patient to verify/ update account information when necessary• Submit refund forms to insurance and/or patient (if needed)

Fort Pierce, Florida

• Answer each call with proper greeting• Analyze and find solution to each account• Enroll, Renew, Reinstate, and Request monthly coverage• Instruct parent on how to navigate website• Provided different methods to submit income verification & payments• Answer frequently asked questions from parents about insurance program