• Conduct training sessions for staff at all levels using various methods, including e-learning, classroom, and blended solutions.• Setup new users with Multi-Factor Authentication (MFA) and secure passwords.• Perform system testing after software updates to improve user interface, check load balancer, fix bugs, and address performance issues.• Collaborate with project managers and product developers to assess training needs and refine materials.• Reconfigure firewall/VPN for… Show more • Conduct training sessions for staff at all levels using various methods, including e-learning, classroom, and blended solutions.• Setup new users with Multi-Factor Authentication (MFA) and secure passwords.• Perform system testing after software updates to improve user interface, check load balancer, fix bugs, and address performance issues.• Collaborate with project managers and product developers to assess training needs and refine materials.• Reconfigure firewall/VPN for third-party interfaces into software.• Maintain positive interactions with affiliate end users and employees. Show less