Responsible for coordinating and integrating annual and ad hoc business planning with customer and internal partners to prioritize shared objectivesBuild, grow, and manage operational and technical relationship with Key Accounts in market.Oversee activity related to the technology design and implementation of customer projects to ensure customers’ our organizations needs are metIdentify customer needs and arrange for training and communication of operational enhancements.Drive customer and internal staff to ensure customer's compliance with our companies technology enhancementsOverall voice of the customer

Employee Digital Experience

Responsible for planning, developing, and scheduling to ensure timely completion of project deadlines and milestones.Management of Waterfall and Agile projectsEnsures timely and accurate communication with project staff throughout the life cycle of the project.Ensures leadership has most current data on projects Management of project budgetsHelps develop solutions to complex problems.Manages internal and external communication for the team

Responsible for Scrum Master Duties and Project Management work within the Mastercard Send application team

Responsible for planning, developing, schedules to ensure timely completion of project deadlines and milestones.Management of Waterfall and Agile projectsEnsures timely and accurate communication with project staff throughout the life cycle of the project.Ensures leadership has most current data on projects Management of project budgetsHelps develop solutions to complex problems.Manages internal and external communication for the team

 Management of projects within Sales & Account Management that directly impact services provided to the client and needs of the Account Management teams including highly involved in our current integration efforts related to our recent acquisition that include monitoring of sensitive client questions and our marketing/branding efforts Utilization of Agile and Waterfall project methodologies dependent on which is most appropriate for each effort Responsible for leveraging and coordination of project resources  Development of all communication strategies directly impacting active projects  Responsible for ensuring all stakeholder needs are met Facilitation of project team meetings  Overall plan management utilizing SharePoint 2010 and Microsoft Office Project SharePoint based team survey development with overall goal allowing users to house questions and responses in a central location

 Management of two major software system enhancing projects impacting the pharmacy staff including pharmacist and technicians Prepared and managed all communications with each of the Front End Pharmacies within the organization utilizing a SharePoint based tool Supported and implemented new script processing systems throughout operations utilizing a SCRUM project methodology Managed the change and adaptation of new systems through behavior modification and clear and concise communications to our pharmacist and technicians Monitored front end pharmacy staff for training availability for enterprise deployment preparation which included the coordination between training and resource management ensuring scheduling of training and testing did not impact the overall member experience Enhanced team SharePoint site from 2007 to 2010 including list management under upgraded SharePoint foundation System administration and training of staff on SharePoint 2010 utilization including sub site development for each front end pharmacy location which included a central discussion board Development and management of project Issue logs and relevant FAQ databases on the 2010 SharePoint foundation which allowed users to submit questions and issues for each project iteration with the ability to schedule of alerts to users of any pending responses or resolutions Development of Pharmacist Supervisor SharePoint site which included central location to house team metrics, policies and procedures

 Set-up and run complex clinical programs  Management of multiple projects involving account and product management Manage all communication with Product Management, Legal/IS for HIPAA  Support implementation of process improvements by providing training on new forms and processes Analyze, develop, and document clinical program production strategies/processes Manage special projects for process improvements including implementation of departmental SharePoint 2007 SharePoint 2007 team site development, monitoring and ongoing maintenance for site optimization with ongoing development of functional solutions including the overall management of departmental documents and critical information

Maintain accurate payroll recordsProcess payrollHiring and termination of new and existing employeesCommunication with district manager and headquartersResolution of customer complaints

Maintain accurate and complete patient recordsMaintain patient care area files, records and logbooks Transcription of physician ordersWork closely with nursing and physician team members in the management of the patient care unit by coordinating information between departments, physicians, and nursing staffEnsure high patient satisfaction

Design and Provisioning of Ethernet based circuit orders.Maintained status of circuit orders and pro-actively worked to guarantee successful delivery of serviceManage small projects by working with other LEC companies to get circuit turned up in an efficient timeframeMember of the escalation team including escalation of orders as high as director level to the LEC companies to get circuits turned up in a timely manner

Provide customers with knowledge of products and services.Assist customers with choosing the correct product and services for their needs.Troubleshoot Authentication errors, and provided authentication keys when necessary, while working closely with our switch department.Duplicate and correct problems with equipment.

Place Catalog orders for customers.Assisted customers with purchase decisionsUp sale to customers to complement there purchaseResolved customer issues and complaints