Design, Planning And Programme Manager
Electricity North West
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Tracey Cuthbertson Email & Phone Number
Design, Planning and Programme Manager
at
Electricity North West
LinkedIn matched
✓ Verified Jun 2026
2 data sources
Profile completeness 71%
Current company
Role
Design, Planning and Programme Manager
Location
Kendal, England, United Kingdom
Company size
Who is Tracey Cuthbertson? Overview
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Quick answer
Tracey Cuthbertson is listed as Design, Planning and Programme Manager at Electricity North West, a company with 1014 employees, based in Kendal, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Tracey Cuthbertson.
Tracey Cuthbertson previously worked as Design, Planning & Programme Manager at Electricity North West and Performance Manager at Electricity North West.
Company email context
Email format at Electricity North West
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Electricity North West
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Profile bio
About Tracey Cuthbertson
• A professional with over 30 years of knowledge, skills and experience in customer service and contact centre managment environment, programme management.An ability to identify business improvement and implement at all levels. Computer literate and skilled in office administration, ability to deliver to a consistently high standard against demanding deadlines.• Project Management experience working for Blue Chip Clients• Committed, honest, highly motivated and reliable individual with strong interpersonal skills, and a proven ability to communicate at all levels. Able to focus in order to achieve difficult tasks and can present ideas to others confidently.
Current workplace
Tracey Cuthbertson's current company
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Electricity North West
21 roles · 28 years
Tracey Cuthbertson work experience
A career timeline built from the work history available for this profile.
Design, Planning & Programme Manager
Current
May 2021 - Present
Performance Manager
Jul 2020 - May 2021
Delivery Manager - Resource Management Unit
Electricity North West
Feb 2018 - Jul 2020
Jan 2017 - Jul 2020
Principal Business Improvement Manager
Feb 2015 - Dec 2016
Contact Centre Manager
Multi channel fulfilment and contact centre services to e-commerce,retail and catalogue businesses. From storage to fulfilment, customer service to returns, Zoom FS has the expertise to provide you with the perfect solution and price.
Oct 2013 - Dec 2014
Business Change Manager
Feb 2013 - Sep 2013
Business Change Manager
May 2012 - Feb 2013
Customer Care Manager
Dec 2011 - Apr 2012
Customer Service Manager
May 2011 - Dec 2011
Mar 2011 - May 2011
Customer Service Manager (Interim)
Freemans Grattan Holdings (Fgh)
Oct 2010 - Mar 2011
Project Manager - Bon Prix
May 2010 - Oct 2010
Client Account Manager
Jan 2010 - Mar 2010
Operations Manager
Sep 2007 - Jan 2010
Operations Manager/Client Account Manager
Arvato Bertlesmann
Responsible for client relationship management of the following campaignsBUPA Wellness - Outbound campaigneBay - Outbound campaign - multilingual agents speaking French, Italian, German, DutchBon Prix - French Mail Order Fashion Catalogue, sole providers to the British MarketOtto UK - Freemans Grattan HoldingsSetanta Sports - Launch of Premier League.
Sep 2007 - Mar 2010
Operations Manager
Plumbs Ltd
Responsible for provision and maintenance of all company telephone systems (fixed line rental and mobile). Migration of telephone system to MITELManagement of 3 call centres:TelemarketingForecast driven based on National press campaigns, In-house Mailings, Door to Door, DRTV & Web responses from 5 sitesCustomer ServiceDealing with all queries relating to.
Sep 1998 - Jun 2007
Operations Manager
Plumbs Ltd
1998 - 2007
~9 yrs
Upgrade Manager
Channel 5 Project - Initial switch on of the transmittersBooking appointment slots for engineers to upgrade VCRs Dealing with irate customers who lost transmission during switch onCapital OneImplementation of back office processReceiving paper credit card applications, opening, batching, keying and redirecting to Bank of Scotland - 3 day turnaround
Jul 1995 - Sep 1998
Deputy Customer Service Mgr, Provisions Supervisor, Merchandiser
Management of 90 checkout operators, shift patterns, balancing tills & Kiosk Achievement of all monthly KPI'sAnalysis of results to identify best practice to share with other storesUndertaking performance reviews and staff appraisalsRecruitment of new agents
Mar 1990 - Jul 1995
Team & coworkers
Colleagues at Electricity North West
Other employees you can reach at electricitynorthwest.co.uk. View company contacts for 1014 employees →
MR
Matthew Rawlings
Colleague at Electricity North WestCarlisle, England, United Kingdom, United Kingdom
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JA
Jonny Allsop
Colleague at Electricity North WestKirkham, England, United Kingdom, United Kingdom
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SO
Stephanie O’Hara
Colleague at Electricity North WestStockport, England, United Kingdom, United Kingdom
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AJ
Alex Jackson
Colleague at Electricity North WestManchester, England, United Kingdom, United Kingdom
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NS
Nikola Slifkin
Colleague at Electricity North WestAshton-Under-Lyne, England, United Kingdom, United Kingdom
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DG
Daniel Garner Ceng Miet
Colleague at Electricity North WestKendal, England, United Kingdom, United Kingdom
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BY
Bacha Yacine
Colleague at Electricity North WestAlgeria, Algeria
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SB
Shahnaz Biggs
Colleague at Electricity North WestManchester Area, United Kingdom, United Kingdom
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MZ
Moayyad Zorba
Colleague at Electricity North WestPalestinian Authority, Palestine, State Of
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GW
Glenn Wallwork
Colleague at Electricity North WestGreater Blackburn With Darwen Area, United Kingdom
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Matthew Rawlings
Colleague at Electricity North WestCarlisle, England, United Kingdom, United Kingdom
View →
JA
Jonny Allsop
Colleague at Electricity North WestKirkham, England, United Kingdom, United Kingdom
View →
SO
Stephanie O’Hara
Colleague at Electricity North WestStockport, England, United Kingdom, United Kingdom
View →
AJ
Alex Jackson
Colleague at Electricity North WestManchester, England, United Kingdom, United Kingdom
View →
NS
Nikola Slifkin
Colleague at Electricity North WestAshton-Under-Lyne, England, United Kingdom, United Kingdom
View →
DG
Daniel Garner Ceng Miet
Colleague at Electricity North WestKendal, England, United Kingdom, United Kingdom
View →
BY
Bacha Yacine
Colleague at Electricity North WestAlgeria, Algeria
View →
SB
Shahnaz Biggs
Colleague at Electricity North WestManchester Area, United Kingdom, United Kingdom
View →
MZ
Moayyad Zorba
Colleague at Electricity North WestPalestinian Authority, Palestine, State Of
View →
GW
Glenn Wallwork
Colleague at Electricity North WestGreater Blackburn With Darwen Area, United Kingdom
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FAQ
Frequently asked questions about Tracey Cuthbertson
Quick answers generated from the profile data available on this page.
What company does Tracey Cuthbertson work for?
Tracey Cuthbertson works for Electricity North West.
What is Tracey Cuthbertson's role at Electricity North West?
Tracey Cuthbertson is listed as Design, Planning and Programme Manager at Electricity North West.
Where is Tracey Cuthbertson based?
Tracey Cuthbertson is based in Kendal, England, United Kingdom while working with Electricity North West.
What companies has Tracey Cuthbertson worked for?
Tracey Cuthbertson has worked for Electricity North West, Amey, Zoom Fs, Morgan Sindall, and Hoover Candy.
Who are Tracey Cuthbertson's colleagues at Electricity North West?
Tracey Cuthbertson's colleagues at Electricity North West include Matthew Rawlings, Jonny Allsop, Stephanie O’Hara, Alex Jackson, and Nikola Slifkin.
How can I contact Tracey Cuthbertson?
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