Tracey E Turner Email & Phone Number

Silver Spring, Md, Us

Silver Spring, Md, Us

Washington, District Of Columbia, United States

Create organization-wide people strategies, systems, and processes at an award-winning nonprofit supporting the homeless. Design and execute the organization’s 5-year HR strategic plan. Serve as a member of the executive leadership team. Spearhead HR activities, including talent management, recruiting, learning and development, benefits and compensation, policies, compliance, well-being programs, and employee relations. Co-develop corporate-level and division-level budgets.Support growth by quadrupling the size of the HR department to support a 67% increase in staff throughout the organization.

Silver Spring, Maryland, United States

Provided vision and guidance for all HR functions, including talent acquisition, employee relations, payroll, benefits, compensation, performance management, conflict resolution, and training. Established and updated HR policies. Served on the organization’s executive team. Advised the executive committee and board of directors on all HR matters. Designed the organization’s new structure after a layoff. Managed all corporate communication and the roll-out of the reduction in force. Developed severance packages and secured displacement services for those impacted.

Columbia, Maryland, United States

Directed a team of 15 account executives in acquiring and maintaining service accounts. Drove business growth across several markets, producing the most profitable branch in the division related to loan income and loan performance. Managed a branch that achieved Alternative A-lending with volumes of $7.5 million per month.

As the Regional Director at New Century, I set departmental goals and service standards. I partnered with the Leadership of several business units to remove obstacles in the processing, underwriting, closing, and funding of loans. I served as a resource for escalated issues and developed reporting on root-cause analysis for problem resolution. Proven Performer with Highlighted achievements such as: o Highest average unit production within Division and Top 2 for annual volume corporate-wideo Ranked in top three regions annually for profitability; exceeded corporate objectives nationally.o Exceeded performance goals for six consecutive years, maintaining a quality 95% closing ratio.o Pioneered business model for the mega-branch concept that implemented company-wide.o Held turnover at 30% compared to 100% industry-wide; never created before office continuity. o Ranked 100% in approval of loans submitted to underwriting by decreasing inefficiencies