Collaborate with the clinical leadership team to implement the organizations long-term goals and deliver patient and family care services that aligns with the organization’s mission.• Develop, manage, and implement all components of the QAPI program and serve as lead representative and content expert.• Identify, define, and implement process improvements on key initiatives to improve service delivery,organizational effectiveness and increased safety for staff and patients.• Responsible for the development and implementation of the annual education plan based and ensures ongoing educational opportunities are available for all staff, including orientation of new employees and relevant inservice education sessions.• Proactively identify and work with Directors to address risk areas and all matters related to compliance,including coordinating internal investigations, root cause analyses, and corrective action plans as needed.• Provide managerial oversight of medical records audits e.g. documentation substantiates the medicalnecessity, quality of care, utilization, and coding of insurance claims.• Serve as the point of contact for all regulatory surveys and inquiries. Assist department leadership withpreparation and submission of all required information and documentation for regulatory and other inquiries and requests as needed.• Receive and investigate patient and/or family complaints or accusations of abuse, negligence, etc.• Supervise and evaluate team members against established standards, policies, and procedures. Initiatedisciplinary steps and performance expectations.• Serves on the Diversity,Equity and Inclusion Committee and provides guidance on the Complicated case/ethics review committee.• Lead coordinator for the We Honor Veteran's program

Quality Assurance/Project Improvement RN with a passion for Education that led to my dual role in Staff Development/Education. Shared other general managerial duties as part of the Agency's Leadership Team, including on-call. Coordinated and monitored Infection Control programs, diversity and education. Lead agency to the highest level of the We Honor Veterans appreciation program. Overhauled and streamlined multiple process issues through out the Agency, including the Staff Orientations and yearly Mandatory Inservices. Creative in education and talented with graphic art/business design in presentations. Creates and presents CEU modules in relevant topics for staff,medical professionals and the community. Excellent organizational and communication skills.

MDS coordinator-managing Medicare/Medicaid care caseload,PPS optimization, clinical care plan content, other duties as assigned

Started as Clinical reimbursement Coordinator at Springside of Pittsfield the promoted to Regional Manager, covering territory from central Massachusetts to the Vermont/Canadian border. Responsible for oversight, training, coaching, auditing and general management for 7 long term care centers in assisting them to optimize reimbursement.

Started as an entry level staff RN on Psychiatric/Dementia wing from 1997-1999. Returned in 2004 as MMQ (Medicaid)coordinator/manager at Hillcrest Commons in Pittsfield and promoted to MDS Coordinator/Manager at North Adams Commons. Worked as regional consultant to area long term care centers in education and auditing.

RN floor nurse/charge nurse for CCU,Pediatrics and Med/Surgical floors

School Nurse: RN coverage for 5 schools, from Kindergarten to High School, plus Special Education and Alternative School. Provided medical care,counseling, medication and treatments, education and required screenings.