Tracey Hellberg Email & Phone Number

Essex, England, United Kingdom

I am volunteering for Royal Voluntary Service working with the NHS helping to support vulnerable people and those who are having to isolate due to Covid-19.

Covid-19 Testing Center - Stansted

Welcoming customers to the centre, providing an understanding / overview of the testing process. Assisting in the booking process and registering customers whilst making thorough, detailed checks and taking payment. Provided a high level of customer service throughout the customer journey. Successfully trained in excess of 48 new personnel with varying capabilities to a high level whilst helping to build on, and improve the existing training program. I provided ongoing training and support to the existing FOH team and supervisors ensuring they were fully up to date with all new protocols, processing changes, system updates, keeping up to date with, and ensuring teams had a full understanding of the continuing changes relating to Covid-19 and travel requirements. Continually reporting on individual progression and performance tracking, assisting in further training where necessary. I assisted in the delivery of daily briefs, analysing and reacting to data and reporting systems. All aspects of administration including issuing test results and reporting to the Central Control team. Reporting and escalating issues to the management team when necessary. Ensured safety protocols were followed. Arranged and supervised daily rotations and breaks

London

Successfully set up and launched a ladies wear clothing brand. Prepared and presented the collection in our West End showroom to customers such as New Look, Morrisons & Tesco. I travelled extensively between the UK, Turkey and Barcelona during set up and also for sourcing and client meetings. I worked closely with designers to create and presented the latest fashion, trend reports and market research to clients and colleagues

London, United Kingdom

I was invited back to Design House to manage an important but declining account which I did successfully doubling sales to 12 million. I successfully reintroduced another major account to Design House following their exit 2 years earlier. They are now a fast growing account achieving first year sales in excess of 4 million. Working closely with the design and production teams I played a major role in product development for existing customers as well as creating a focused collection for our showroom. I attended all customer meetings and briefs, and built strong relationships with buyers. I travelled extensively to Europe and Far East on buying and sourcing trips to enhance our collection both with and without buyers and designers

London, United Kingdom

Employed to develop the Tesco ladies wear account (softs division) by managing the sales and all aspects of account management including building a strong team and good customer relationships. Working with a team of designers and buyers I was wholly involved with product development, setting focused projects, responsible for all aspects of costings, price negotiations, fits, critical path management, production and delivery. Working with, and travelling to our Far East factories to oversee production, maintain relationships and attend customer meetings in both Hong Kong and China. Having successfully produced best selling product whilst achieving sales of 3.8 million in the first year and 5.5 million in the second, I also manage smaller accounts with customers such as New Look, Next, Dorothy Perkins and assisted in the setup of own brand ‘Scarlet & Jo’ for Evans which continues to be one of the most successful and fastest growing brands at Evans.

London, United Kingdom

Design House is a fully vertical supplier operating from Turkey who have offices and a showroom in London. Originally manufacturing ladies tailored and outerwear I was involved with expanding and managing their new ‘soft separates’ division (established September 2008) Whilst driving the Wallis account I soon introduced Next as a customer to the soft division responsible for all aspects of sales and product development for a number of departments securing sales of over 4 million in the first year trading with Next. I managed a design and product development team, attended all customer meetings and briefs, set out and monitored critical paths, attended fit sessions, negotiated cost prices for all components as well as customer price whilst achieving sales targets and setting margins.

London, United Kingdom

I successfully managed 3 ladieswear accounts: Marks & Spencer, BHS and Laura Ashley. Involved in the planning, sourcing and development of samples, setting margins and pricing, presentation of product ranges. Travelling extensively to the Far East, America and Europe to ensure best working practice was maintained by setting out project work, overseeing production and negotiating prices with factories including, the set up of new factories. I drove the critical path from brief through to the timely delivery of samples and production by working closely with the designers, buyers and manufacturers.

London Area, United Kingdom

At Giant I enjoyed a major role in the growth of the company, increasing annual turnover from £300K to £18M. During my employment, staff levels increased from 5 to 140+. The company had a wholesale division, 3 retail shops and 21 concessions. I was extensively involved with the planning and presentation of product ranges as well as price structure and margins. Wholesale Division: Managing and training a specialist team of 4, I was wholly responsible for the Wholesale Division of Giant, which accounted for 30% of the company turnover. This involved planning and organising trade exhibitions, setting and achieving targets, range planning, buying, and negotiation of trading terms with major store groups, independents and mail order companies.Retail Division: In addition to managing and training in excess of 110 retail staff, my duties included all contract negotiations for concessions and shops, budgeting and presentation of accounts, visual merchandising, trading, and merchandising meetings. Overseeing the marketing calendar, organisation of promotions and events, and staging store openings.