Tracey Hunt Email & Phone Number

Somersworth, Nh, Us

United States

As a Care Coordinator at Novocure, my main purpose is to support our users and their caregivers in any way I can; helping them manage life with Optune, technical support, education, ensuring that they have everything they need to continue successful treatment and sometimes, simple emotional support. I am also responsible for documenting my interactions with users in our CRM system, such as supply orders, technical and medical complaints, and equipment replacement.

Portsmouth, New Hampshire, United States

As a Care Team Patient Services Representative, my main duties included:•Performing patient check in and check out, collecting patient copays and any other balances•Ensuring patient confidentiality and reporting any violation of a patient’s HIPAA rights•Scheduling all follow up appointments as indicated by the provider including checking for future appointments to ensure no duplicates or that there are no conflicts that would result in a patient’s having to pay for appointments/labs etc. that they should not have to•Management of provider schedules, ensuring that all patients receive the correct visit types/times to allow the providers to work at maximum efficiency while still fulfilling the patient’s needs•Instructing patient of proper preparation for procedures.•Responding to emergencies and summoning the appropriate personnel.•Processing diagnostic/lab orders, including electronically in those practices utilizing an Electronic Health Record (EHR), and ensuring that specialist offices receive relevant notes, labs, and other testing results as applicable. •Collaborating with clinical staff and notifying patients of any appointment delays.I also served as the Portsmouth Health Care Center’s Ergonomic Coordinator, and volunteered for any other tasks as time permits in support of my goals of self-improvement and continuous learning.

Portsmouth New Hampshire

As a Patient Services Representative, my main duties included:•Performing check-out duties in the practice.•Scheduling all follow-up appointments as indicated by the provider including checking for future appointments to ensure no duplicates.•Generating patient plan at check-out completion. Uploading plan automatically to Patient Portal or printing and providing to patients.•Instructing patients on proper preparation for procedures.•Performing diagnostic/lab orders processing duties in the practice.•Responding to emergencies and summoning the appropriate personnel.•Processing all diagnostic/lab orders, including electronically in those practices utilizing an Electronic Health Record (EHR), and ensuring that specialist offices receive relevant notes, labs, and other testing results as applicable. •Facilitating the scheduling of appointments for other physician offices as well as outpatient procedures.•Ensuring appropriate forms are submitted to centralized scheduling for outpatient procedures.•Collaborating with clinical staff and notifying patients of any appointment delays.

Portsmouth, New Hampshire, United States

Performed a Year of National Service at HAVEN, the largest violence prevention and support service center in New Hampshire as a dual Domestic Violence and Sexual Assault/Abuse Victim Advocate. I worked primarily on the Shelter and Housing team, out of the confidential homeless shelter.My main duties included assisting shelter guests with obtaining benefits, finance, and budgeting, as well as teaching other skills aimed at helping them attain safe and sustainable housing.In addition, I accompanied many survivors to Child Advocacy Centers and protection order hearings, answered the support hotline and chat, and coordinated and facilitated support groups and workshops for survivors and their families.

Portsmouth, New Hampshire United States

Led two teams of vendors in a Scrum Master role.

Dover, Nh

Served as the aligned Commercial Insurance IT Application Technology Services (CI IT ATS) Project Manager for the Claims and Liberty Mutual Benefits Domains. Work directly with Management in each domain to achieve a collaborative environmentServe as the CI IT ATS Project Intake Manager; managing incoming projects to CI ATS, vetting projects, and assisting management with assignments of projectsIn 2016, completed 8 projects, and 8 through May of 2017. Currently managing 19 projectsGeneral tasks include facilitating discovery and status meetings, keeping project run logs, ensuring that action items are assigned and completed, and ensuring the proper CI ATS resources are aligned to the projectsAssisted in improving the CI ATS Project Intake process, which resulted in marked performance improvements for both the domains and the ATS project managersManaged a Java upgrade to approximately 10,000 users involving the remediation of over 20 applications, as well as managed the upgrades to Internet Explorer 11 for nearly 17,000 devices

Dover, New Hampshire United States

Managed Commercial Insurance’s software reconciliations and supported Liberty Mutual asset managementEnsured all licenses were being properly used and that Commercial Insurance was compliant with licensing.Developed a new process for software license tracking, which saved Liberty Mutual approximately $500,000 in 2012Created a SharePoint site in support of the software compliance process Provided general support to the Enterprise Project Services group and their many enterprise projectsPerformed routine analysis to determine application impact during upgrades and other infrastructure changes

Dover, New Hampshire United States

Responsible for Commercial Workers Compensation State Regulatory Reporting. Managed corrections of Workers Compensation medical bills and worked with a team of Claims Technical Assistants to ensure proper correction procedures were followed.Managed the State Reporting group's upgrades to MS Office 2010, Internet Explorer 10 and Windows 7, which included testing applications to ensure compatibility,ensuring that all team members were adequately prepared for each upgrade, that all team members were upgraded within the Program's time frame, and troubleshooting any issues that arose post-migration.

Maintained project plans and recorded meeting minutes and tracked action itemsPrepared PowerPoint presentationsManaged department software/hardware inventoryEdited technical specifications for the Liberty Mutual claims intake applicationMaintained software bug logs and tested in-house bug tracking systemProvided server and document repository administration