Tracey Walsh Email and Phone Number
I am an accomplished Pharmaceutical Leader specializing in patient support and product distribution, with extensive experience designing, implementing, and managing patient service programs and distribution channels. I have a proven track record of building and leading large, diverse teams across field and home office settings.My expertise includes reimbursement/access support, financial assistance, patient and provider education, and account/vendor management. I am proficient in multiple disease states, including endocrinology, rare diseases, oncology, neurology, rheumatology, immunology, hemophilia, addiction, and mental health. LEADERSHIP HIGHLIGHTSStrategic Leadership.Recognized as a servant leader, I am skilled at cultivating strong followership with an authentic and collaborative style. I have an exceptional ability to craft and execute transformative strategies and developing high-performing teams while navigating complexities to achieve organizational goals for sustainable growth. Operational Excellence.I am skilled at implementing operational excellence methodologies to streamline processes, optimize efficiencies, and enhance overall performance across diverse business functions. I delivered programs focused on product early access and product replacement programs resulting in patients starting faster and staying on therapy longer.Partnership Management.I cultivate and manage strategic partnerships with internal stakeholders, vendors, and suppliers to develop innovative solutions, drive mutual growth, enhance collaboration, and achieve organizational objectives. I achieved a 40% reduction in vendor costs per patient for a program supporting 250k patients per year.Change Agent.As a highly effective change agent, I have a proven track record of driving organizational transformation and fostering innovation to achieve strategic goals. I developed and implemented patient support strategies across multiple teams, contributing to a $6B increase in revenue while limiting headcount increases to ~20%. Diversity, Equity, and Inclusion Champion.I am a passionate advocate committed to fostering a culture of diversity, equity, and inclusion through innovative initiatives driving organizational performance and supporting a culture of belonging and equal opportunity.
Kiniksa Pharmaceuticals
View- Website:
- kiniksa.com
- Employees:
- 344
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Vice President Patient ServicesKiniksa PharmaceuticalsUnited States -
Head Of U.S. Patient Support ServicesSanofi 2019 - 2024Cambridge, MassachusettsLed all patient support program operations, and field teams offered in US for Specialty Care brands. Therapeutic areas included rare disease, rare blood disorders, neurology, immunology, oncology, and rheumatology. • Launched patient services transformation by centralizing brand specific teams into one 400+ FTE team resulting in operational efficiencies, PSS specific team support, and developmental career paths specific to patient support.• Partnered with digital colleagues to develop and gain approval for a business case to build a new digital platform including a patient relationship management and analytics platform. -
Sr. Director, Patient Access ServicesAlkermes 2018 - 2019Waltham, MaCollaborated with brand marketing teams to ensure patient access service offerings aligned with, and supported overall brand, commercial and corporate goals. Ensured legal, compliance and regulatory requirements implemented across all patient access service offerings. • Built internal and external infrastructure supporting internal patient access operations including specific patient access analytics teams and reports, procurement for vendor and legal-specific partners resulting in savings from formal procurement process, reduced risk, and analytics providing valuable insights for above brand executives.• Integrated patient access data with distribution networks resulting in a 360-degree view of the business supporting improved forecasting ability and business insights. -
Director, Patient Access ServicesAlkermes 2017 - 2018Waltham, MaDesigned, implemented, and operated internal patient access program consisting of 70 employees processing 30k service requests per year. Managed 10+ vendor relationships ensuring performance to service level agreements, contract negotiations, and alignment of program offerings to brand strategies. • Transitioned existing, underperforming reimbursement hub operation from external vendor support to internal reimbursement hub structure resulting in improvement of program performance within 90 days of launch and patient prescriptions being filled faster and more often while reducing operational expenses. -
Associate Director, Patient Access ServicesAlkermes 2015 - 2017Day to day management of vendor operations providing patient access services including reimbursement hub, patient adherence, copay savings programs and e-prescribing/PA services. Management of internal reimbursement specialists responsible for addressing payer/access trends, escalated customer concerns and education on Alkermes' patient access services offerings.• Improved performance at external hub vendor by increasing adherence to Service Level Agreements from 10% per month to 95% per month in one year improving the customer and patient experience. -
Sr. Manager, Patient Support Services - EndocrinologyEmd Serono, Inc. 2013 - 2015Led operations of multiple vendors supporting patient access support programs for disease states including HIV, infertility, and growth hormone. -
Sr. Mgr Access OperationsDyax 2011 - 2013Burlington, MaManaged vendors providing hub reimbursement support for Orphan disease state. Designed and implemented service offerings to support access and treatment for patients via emergency rooms and home infusion access, improving treatment access for patient disease state with limited options. Acquired by SHIRE in 2016. -
Sr. Manager, Pharma Implementation - CurascriptExpress Scripts 2008 - 2011Greater Boston AreaReviewed and negotiated contracts with pharmaceutical and biotech clients to identify requirements for call center and pharmacy operations, client reporting and hub data exchanges, distribution needs, and REMS requirements.ADDITIONAL EXPERIENCEHEALTHBRIDGE - Manager, Program Implementation | Operations Program Manager | Team Lead | Alternate Funding Specialist
Tracey Walsh Education Details
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Jurisprudence (Expected Completion 2025) -
Communication
Frequently Asked Questions about Tracey Walsh
What company does Tracey Walsh work for?
Tracey Walsh works for Kiniksa Pharmaceuticals
What is Tracey Walsh's role at the current company?
Tracey Walsh's current role is Vice President Patient Services.
What schools did Tracey Walsh attend?
Tracey Walsh attended Seton Hall University School Of Law, Curry College.
Who are Tracey Walsh's colleagues?
Tracey Walsh's colleagues are Sherri Gibson, Lindsey Tripician, Elisa Pepicelli, Tyler Delgado, Paul Bischoff, Joe Marx, Kisha Devon Gould.
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