Tracey Johnson Email and Phone Number

*** Update: Epic Implementation October 2022, managing HB (Resolute Hospital Billing-SBO) and HIM (Health Information Management) Application Teams.Manage a team of Information Systems personnel with a common goal of supporting Emory's Financial and Revenue Cycle Applications. This includes in assisting with strategic direction, upgrade and release management, system integration and day to day operations. Provide effective resource management, coaching and educational direction. Application vendor relationship management for support and knowledge transfer is essential.

Responsible for managing the personnel, daily operations, projects and daily maintenance/monitoring activities for the patient financial and Integration staff. Responsible for coordinating the teams application(s) system analysis, project deployment and support activities. Develops staff assignments, team structure, and directs/supervises their activities. Review and evaluate staffs work and prepares performance evaluations. Responsible for the team’s customer service excellence, making decisions on personnel actions (hiring, terminations, promotions, etc.) and upholding the code of conduct policy. Provides input to department level direction regarding standards, policies, budget constraints, employee and vendor relations. Functions as a critical liaison between IT and the corporate level departments which include, but may not be limited to, patient scheduling, registration, medical records, and business office processes. Primary responsibility is to optimize the workflow across the financial cycle functions leveraging all existing software tools and recommending workflow changes, staff cross-training, organizational design optimization, system configuration changes, and potentially new software/modules. This position will also assist in defining system workflow scope and objectives through research and fact finding combined with an understanding of applicable business/integration systems and industry best practices. Investigates solutions to issues and presents recommendations to both IT and Financial cycle management. Develops and maintains workflow, training, use, methodologies for new employee orientation, and business continuity documentation as necessary. Responsible for defining the use of current software tools toward department workflow optimization while maintaining knowledge of emerging changes in the financial cycle industry.

Supported applications for Business Office, Case Management, Patient Access, Scheduling and Revenue Managment.

• Managed the overall patient billing, cash receipts, patient accounts, credit and collection, customer service, cashier, financial counseling, A/R management, revenue cycle initiatives.• Managed a staff of 55 employees with 6 being direct reports.• Managed the office within the established budget including annual planning and monthly status reports.• Prepared and wrote daily and monthly reports.• Ensured company’s compliance with all third party billing compliance guidelines while adhering to internal policies and procedures.

Managed half of staff within Business off as well as Support applications for Business Office