• Facilitate 3-5 course cohorts synchronously via Zoom platform in College of Health Professions for approximately 80-100 students per month teaching from a Social Emotional Learning perspective including topics such as emotional intelligence, leadership and high-level communication skills, 5 Dynamics working and learning styles, and mindfulness • Assist new Health Professional students transition into the online college environment utilizing a learning community of peers to provide academic support• Assist with task revisions and provide timely support for any issues related to the course experience• 97.85% Course Completion Rate (July 19 - June 2020) with team goal of 97.5%• Reschedule students who miss their first session and track progress on completion• Participated with HP pilot program designed to facilitate continued community activity for students after C820 ends

Provides one-on-one telephonic and multimedia support to online adult students discussing academic and personal topics (time management, study skills, test taking strategies) . that are impeding their academic performance, with specializations in test anxiety and stress management/coping Conducts webinars and p rovides support to Course and Student Mentors who also work directly with students.

• Assisted first term students successfully transition to WGU by providing academic support while progressing through the Orientation process• Tracked academic progress in Learning Resource and troubleshoot content issues as they arise • Review required assignments for accuracy • Assisted students troubleshoot technical issues and gain competence navigating through WGU’s learning platforms and resources• Facilitated community discussions on academic success• Hosted web conferences and conference calls on Study Strategies for Success• Hosted monthly question and answer sessions on WGU and the competency-based approach to learning• Made 100-150 outreach calls per month to first term students welcoming them to WGU, answering questions, and addressing issues and concerns

• Facilitated learning experiences for first term students through an examination of thought patterns related to success and study skills, goal setting, time and stress management skill development, and critical thinking• Monitored student performance and actively participate through discussions, emails, announcements, and gradebook feedback• Contacted under-performing students via phone and/or email and individualize assistance to assist in re-engaging

• Provided classroom, instructional, and technical support for approximately 70 faculty in the Student Success Program • Monitored a range of 80-120 classrooms per term and synthesize data for weekly progress reports provided to Program Director• Served as liaison between Program Director and instructors regarding classroom and course content issues• Participated in instructional design by editing Learning Framework and Critical Thinking courses and contributing to the Virginia College Online Orientation Quiz for Student Success courses• Assisted Program Director in executing administrative duties of all program activities• Reviewed resumes of potential instructors and make recommendations to Program Director of possible candidates for Student Success Program• Provided academic assistance and support to students via frequent telephone and e-mail contact• Served as academic advisor and initial point-of-contact for approximately 200 students a term• Conducted frequent follow-up of student attendance via telephone and e-mail• Moderated Live Chat, providing academic support, as needed• Facilitated student contact with appropriate Virginia College Online personnel