Tracey Andrejko Email & Phone Number

·Execute strategies to minimize customer churn and increase customer lifetime value with existing customer accounts and new product adoptions.·Build and maintain strong relationships with instructors, serving as their trusted advisor. Understand their course goals and challenges, and proactively provide strategic guidance and support.·Facilitate smooth customer onboarding to educate users on best practices, guided course set ups, and new tools and features. ·Collaborate closely with the sales team to ensure timely renewals and identify expansion opportunities. ·Advocate for customer needs, provide feedback to product teams, and collaborate with cross-functional teams to address customer concerns and deliver solutions that drive customer success.·Host and moderate virtual and live events including webinars, workshops, and conferences.

United States

•Leverage McGraw Hill’s existing customer base to retain and grow digital users. •Build strong relationships with faculty and administrators from the IU Kelley School of Business and Purdue University – becoming their trusted advisor for higher education course solutions and continuously identifying new opportunities to cultivate partnerships. •Ensure effective implementation and proper use of McGraw Hill technologies, including delivering sales presentations to a variety of audiences. •Partner with commercial teams to help drive continued value of McGraw Hill products. •Review the customer journey, product usage, to identify next steps, taking a consultative approach in helping clients overcome issues and achieve goals.•Red Cube Cares Team Leader.

•Partnered with sales personnel to assess needs, develop implementation plans, and leverage McGraw Hill Higher Education's support to retain existing customers and win new business.•Oversaw the implementation processes for both new and returning customers to ensure they are continuously positioned to achieve improved outcomes and enjoy the best possible experience possible.•Facilitated resolution of customer issues via troubleshooting, research, and collaboration with fellow implementation consultants, sales partners, product teams, and technical support staff.

*Consulted with educators and stakeholders to incorporate i-Ready and i-Ready Classroom Mathematics best practices to impact student learning.*Developed and facilitated virtual and on-site tailored professional development courses for teachers, coaches, interventionists, and leaders on i-Ready and i-Ready Classroom Mathematics.*Collaborated internally with the Implementation Service Team to provide superior customer service to school districts throughout their i-Ready and i-Ready Classroom Mathematics implementation.*Analyzed data to advise educators to create data-driven instruction.

*Created the answer key for the Algebra for Calculus book.*Certified Process Oriented Guided Inquiry Learning (POGIL) professional development facilitator.*Facilitated the POGIL Tech Check and Fundamentals of POGIL Virtual Workshop for high school and higher education audiences.*Co-created and facilitated the Student Assessment in the POGIL Classroom eSeries Event.

*Assisted students in meeting Precalculus and Trigonometry course learning objectives.*Interacted with students and their parents regarding coursework and progress using multiple distance educational technologies.*Developed and consulted on the design of new course assessment projects and corresponding rubrics.

Tinton Falls, Nj 07724

*Developed lessons using an inquiry-based learning approach, focused on 21st century learning skills. *Facilitated courses, analyzed assessments and provided remediation and enrichment opportunities.*Designed Precalculus and Honors Calculus curricula, using technology to enhance learning.*Adapted pedagogy and instructional design to accommodate a distance learning environment.*Created professional learning sessions on pedagogy and 21st century learning skills for educators.*Participated in the beta test for POGIL's Algebra for Calculus.*Provide academic, social, and emotional guidance as a student advisor.*Led the student SCOPE (Service, Community Outreach, and Prayer are Essential) organization.*Utilized POGIL, Mathematics Vision Project, and Active Precalculus for inquiry-based learning.*Professional Training: Phillip Exeter Academy's 2016 and 2017 Anja S. Greer Conference on Mathematics and Technology, Deerfield Academy's 2016 Problem-Based Learning Mathematics Teaching Summit, and the 2018 POGIL (Process Oriented Guided Inquiry Learning) Northeast Regional Workshop and the 2020 POGIL Facilitator Training Workshop.

Carmel, Indiana

*Earned Highly Effective Teacher status based on classroom observation and student performance.*First teacher to use technology to implement a flipped classroom model. *Created and delivered flipped classroom professional development sessions at departmental meetings. *Presented at the eLearning conference, #C4 CCS: Connect, Collect, Collaborate, and Create, cosponsored by Carmel Clay Schools and the Indiana Department of Education in July, 2014 and July, 2015.*Planned lessons, produced video lessons and taught Precalculus/Trigonometry.*Led the Precalculus Professional Learning Community.

*North Central High School First Year Teacher of the Year Award 2010.*Taught Honors Geometry, planning and executing lessons.*Participated in urban student mentoring.

Carmel, Indiana

Substitute teacher at West Clay Elementary School

Bath, Ohio, United States

Substitute teacher for grades PK-8.

*Prospected, closed, and retained product and service solutions in the areas of imaging, executive support systems, application development, distributed systems and end user computing within Ashland Oil.*Achieved multiple One Hundred Percent Club and Area Manager's Awards.

*Designed, marketed, and sold enterprise and establishment networks for major process industry accounts in the Greater NYC Metropolitan Area.*Represented IBM at industry trade shows.*Earned Trainee Top Performer, One Hundred Percent Club and Branch Manager's Awards.

Master’S Degree, Mathematics Learning And Teaching

Graduate Certificate, International Relations For Business

Ba, Computer Science W/Mathematics Concentration

Education record