Software Support Engineer with over 25 years of experience supporting healthcare applications and providing creative effective solutions and features. Recognized for solving problems for customers and teams through thoughtful analysis. Collaborative professional willing to work through complicated scenarios to find answers.COMPETENCIESIDX Applications: Problem solves creatively in FRM (Financial Risk Management) (aka MCA), BAR (Billing and Accounts Receivables), TES (Transaction Editing System), DBMS (Database Management System), Dictionary structure, Screen Generator,. SIU(System Interface Utility) interfaces, and AES (Application Enhancement System) Maps. IDX Experience: Provides tailored support of large university hospitals, executed technical role in application upgrades, projects, go-lives, mentors team members.Intersystems Cache and Utilities: Writes custom routines to quantify and investigate issues, analysis and creation of globals, use of ZBREAK, %STACK, Error Trap, Locktable and Jobexam, Cache Studio/Ensemble editor.Problem-solving: Delivers high-quality software support with custom and standard solutions that delight customers. Thoughtful analysis of every issue.Relationship building: Builds strong relationships with customers and co-workers through kind communication and understanding, knowledge sharing and contributing to solutions. Troubleshooting: Takes research to new levels, seeks root cause analysis, keeps meticulous documentation of work.● Intersystems Cache’ (Mumps) Programming.● BAR,TES,DBMS,Dictionaries.● Batch recovery (FRM and BAR).● ZIDMAN, Lock table, Jobexam.● Step through code.● Centricity IDX FRM (MCA).● Adjudication Table.● Dictionary 255 and 555 variables.● Data cleanup.● DBMS screen setup.