Perform administrative duties for store including gathering data and preparing reports, and financial activities for store.Oversee the interaction with outside vendors for delivery and maintenance servicesMerchandise store to standards and managed high-volume seasonal areasConduct Head office initiatives relating to merchandising, pricing and quality control.Provide customer service that promptly resolves issues and ensure return customersCreate scheduling, hiring and training of staffFacilitate communication between store, head office and district stores.Assist with inventory control, receiving and data input of lode reports

Deliver in-store promotional and networking events by creating and implementing activities.Oversaw all financial accounting for store, customer accounts and budget accountabilityProvided total solutions to clients by going beyond customer service expectations.Analyze processes to optimize productivity and sales strategically by formulating and carrying out business plansIncreased Average transaction by 30%, Print sales 17.6% and in district top three for total sales was top store in company for increased online sales in 2016.Implemented change management polices and sale initiatives through on store and district level. Carried out all aspects of staffing, customer service, and company sale initiative programs.Set strategies, sales goals and targets for departments and communicated to associatesConducted effective meetings to maximize planning, productivity, communications and team development in store and at district meetingsAccountable for all aspects of Loss Prevention, health and safety and adhere to Privacy StandardsUtilized performance tracking and leadership to assign guidance and accountability for successAccountable for scheduling, hiring, performance reviews and input of data into Human resources system.Created employee rewards -staff appreciation days, staff selling and performance awards and seasonal activitiesOrganized and ran of aspects of Special Olympics and Back to School drivesManaged receiving area , lode reports and investigated any variances

Planned, directed and supervised the merchandising quarterly re-flow of store layout.Maximized sales of best sellers and new releases using strategic merchandising practices.Created a strategic initiative to capitalize changes on customer buying preferences.Enhanced customer experience by offering solutions and service exceeding their requirementsPromoted online sales and Love of Reading foundation.As store leader expedited communications between management and staffAssisted management with day to day operations and special events

Procured accounts for the Small Business Program by networking with customers .Resolved in store customer and account holder issues.Drove sales from service area by creating and implementing merchandising strategies.Supervised monetary transactions, balancing of cash tills and deposits.Responsible for store opening and closing.