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Tracey Collins Email & Phone Number
Senior Program Manager
at
Duke University
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✓ Verified August 2026
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Profile completeness 86%
Current company
Role
Senior Program Manager
Location
Raleigh-Durham-Chapel Hill Area, United States
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Tracey Collins is listed as Senior Program Manager at Duke University, based in Raleigh-Durham-Chapel Hill Area, United States. AeroLeads shows a matched LinkedIn profile for Tracey Collins.
Tracey Collins previously worked as Engagement Strategist at Cisco and Organizational Operations Manager at Cisco. Tracey Collins holds Graduate Diploma In Journalism, Bachelors Of Arts, Communications from Murdoch University.
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Duke University
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Profile bio
About Tracey Collins
I am creative, flexible and motivated business professional with 20+ years experience and have skills in operational excellence, strategic planning, leadership, employee engagement and program management.I believe that having skills in envisioning and formulating new and innovative ideas, and implementation and execution of projects and programs, will lead to a positive business impact. I am passionate and enthusiastic about everything I do! I have a commitment to excellence, innovation and critical thinking with complete dedication.From 2015 - 2024, I was an integral part of Cisco supporting Customer Experience, helping drive strategic projects, with goals of transforming the business, growing capabilities and offerings, and driving operational outcomes for customers and partners.
Current workplace
Tracey Collins's current company
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9 roles · 12 years
Tracey Collins work experience
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Senior Program Manager
CurrentSenior Program Manager, OIT for Research, for the Compute and Data Services Alliance for Research (CDSA). CDSA is a a faculty-driven service and support initiative for Duke researchers, coordinated between the Office of Information Technology, the Duke University Libraries, and the Office for Research & Innovation.https://research.duke.edu/CDSA/.
Jun 2024 - Present
Engagement Strategist
Designed and implemented an employee engagement framework strategy to optimize the employee learning engagement. Increased completion rates from 13% to 80% in the first two months.Synthesized complex employee data into actionable insights for increasing stakeholder buy in. Identified opportunities for improvement in existing processes and proposed innovative solutions to streamline communication across the organization.Developed long-term plans for implementing effective change management solutions.
Jul 2023 - Apr 2024
Organizational Operations Manager
Execution of Community Management projects and programs, delivering the solutions and outcomes that support employee experience and retention.Developed and implemented best practice operational procedures to ensure quality standards are met.Collaborated with management team on strategic program management planning initiatives for the organization.
Jan 2022 - Jul 2023
Global Community & Program Manager
Managed a highly engaged community of customer advocates that create, innovate and scale best practices to deliver world class customer experiences.Developed and implemented strategies to increase community engagement.Managed multiple projects simultaneously, ensuring deadlines are met.CX Academy Manager: Aug. 2019 - Nov. 2019 - Four-month rotational position that is offered as a continuation of successful completion of the Aspiring Leaders Program, and a competitive selection process. People managerial position managing new hire early in grade Consulting Engineers and Technical Consulting Engineers.
Aug 2018 - Mar 2022
Program Manager, Technical Services Talent Programs
Provided Technical Services business teams with resources to effectively develop employees and bring the TS People Strategy to life.Developed project plans, identified risks, set objectives, and monitored progress towards completion.Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.Collaborated with teams across departments to develop effective strategies for executing programs.
May 2017 - Aug 2018
Program Manager
Lead strategic projects that make up the Technical Services Americas Delivery strategic portfolioDrove portfolio initiatives with goals of transforming the business, growing capabilities and offerings, and driving operational outcomes - accelerating outcomes for customers and partnersManaged end-to-end Project Management from planning through implementation
2015 - May 2017
Program Manager
Management of MISO (Maximizing the Impact of STEM Outreach through Data-driven Decision-Making) for the College of Education, at the Friday Institute.Organized and coordinated activities and evaluation for a National Science Foundation (NSF)-funded project that involves a partnership among colleges and K12 outreach programs at NC State University.Collaborated with teams across departments to develop effective strategies for executing programs.
Jan 2011 - Jul 2015
Project Manager, Administrator & Instructor For Online Learning Systems
Unc General Administration
Development, implementation, and assessment of the NC TEACH OnLine Program, NC TEACH II, and program website.Collaborated with instructional designers in developing new courses or revising existing ones.Monitored student engagement levels throughout the semester and developed strategies for improvement.
May 2004 - Feb 2011
2 education records
Tracey Collins education
Graduate Diploma In Journalism, Bachelors Of Arts, Communications
Education record
St. Michael'S College, Winooski Vt
FAQ
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What company does Tracey Collins work for?
Tracey Collins works for Duke University.
What is Tracey Collins's role at Duke University?
Tracey Collins is listed as Senior Program Manager at Duke University.
Where is Tracey Collins based?
Tracey Collins is based in Raleigh-Durham-Chapel Hill Area, United States while working with Duke University.
What companies has Tracey Collins worked for?
Tracey Collins has worked for Duke University, Cisco, North Carolina State University, and Unc General Administration.
How can I contact Tracey Collins?
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What schools did Tracey Collins attend?
Tracey Collins holds Graduate Diploma In Journalism, Bachelors Of Arts, Communications from Murdoch University.
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