Tracey Robinson Email and Phone Number

Martial Arts Instruction ages three to adult, Sales, Leadership Training, Mentorship, women’s self-defense, Corporate Workshops, on & off-site training, demonstrations, & private training.

Prospected and acquired new clients.Sold financial-related products and services including mutual funds, annuities, life insurance, and debt management solutions.Assessed clients’ and prospective client’s financial needs to create customized and comprehensive financial plans.Recommended products and services that were in alignment with each client’s short-term and long-term financial needs and goals.Conducted product and service presentations.Addressed inquiries and completed renewals.Maintained a Life Insurance license and a Series 6 license through continuing education.

Managed financial operations of the hotel during the overnight shift by balancing daily financial transactions, reconciling accounts, and preparing financial reports.Conducted the night audit process by reviewing and verifying all guest transactions from the day, including room charges, payments, and adjustments.Ensured accuracy in billing and resolve any discrepancies.Provided extraordinary customer service by addressing all guest inquiries, requests, and concerns prior to, during, and after checkout.Provided support to the sales, food & beverage, housekeeping, security, maintenance/engineering, and finance department as needed.Executed front desk operations including guest check-in, booking reservations, the guest check-out process.Followed all safety protocols and address any security concerns with overnight security staff while documenting through proper verbal and written shift briefings.Utilized hotel management software and systems for financial reporting, reservations, and guest account management.Generated various reports detailing room revenue, non-room revenue, guest ledger, cashier’s report, credit card transactions, occupancy and statistical data, discrepancies/irregularities, and financial summary.Educated guests about hotel amenities and services.Suggested activities, local attractions, and entertainment in the New Orleans Metropolitan area.Resolved complaints and address concerns.

Performed supply and logistics operations.Inspected equipment.Managed supply and equipment inventory using automated systems.Processed requests/orders for supplies and equipment.Coordinated with external supply sources and tracked order statuses.Maintained storage facilities, warehouses, and supply rooms.Organized items with established systems and ensured efficient space utilization.Coordinated transportation for supplies and equipment ensuring appropriate credentials were within compliance of transportation regulations.Supported financial management by certifying all supply-related transactions and expenses were accurately documented and reported.Delivered exceptional customer service to unit members by replying to inquiries, resolving supply-related issues, and offering guidance on supply procedures and regulations.Enforced standard operating procedures and ensured compliance with Army regulations.