Prioritising customer satisfaction and proud to deliver an outstanding solution.

Providing Sales and Customer Relationship Management to customers who use, or wish to use our intuitive and accurate UK postcode and Global addressing systems on their websites, CRM systems, apps and more.Providing the first point of contact for customers and potential clients of Crafty Clicks.Account management and accounting information.Sales representative and customer relationship management.

Processing invoices, expenses and general accounting administration.

Client-facing role, exceeding expectations, identifying opportunities and up-selling advertising packages and internet spaceDesigning, proofreading and setting adverts. Creating tailored marketing campaigns.Website design and graduate recruitment advertising. Clients included: Accenture, Hudson, BT and PPD

Leading and motivating a team of 18 Account Co-ordinators and Senior Account Co-ordinators.Being available to offer best advice and empower team members to exceed client expectations and identify opportunities.Covering and supporting day-to-day processing within the team and quality control.Dealing with escalated Client and Account Co-ordinator issues quickly and effectively.Involvement in client meetings and new business pitches.Accounts within the team include: the London Boroughs, the Highways Agency, Crown Prosecution Service, West Sussex County Council, Dorset County Council, Kings College Hospital and Hampshire County Council.

Knowing and understanding each client's individual SLA and corporate-style.Identifying client needs, making suggestions and adding value where appropriate.Building and maintaining strong client relationships.Prioritising workload in order to meet deadlines.Effectively managing process from initial client brief to completion in a 6-hour turnaround. Daily process included liaising with client regarding artwork and publication, design and typesetting, proof reading, researching and booking media space and sending completed artwork.Collaborated with creative team in design and implementation of client templates.Clients included: Badenoch & Clark, Interexec, UPS, Manpower and Hudson.