Tracey Nelson Email & Phone Number

Chicago, Illinois, United States

Build relationships with stakeholders, including executives at Director and/or CxO level to create champions and referencesPerform business reviews with customers and partners on a regular cadence, using data to identify andnurture opportunities for value growth with each customerManages renewals, negotiations, and conflicts for enterprise beauty, fashion, tech, and consumer goods companiesCoordinate and manage internal data collection activities to client specifications, on time, and on budget

Austin, Texas

Led account management and client success team to build relationships with new and existing clientsWork closely with clients to identify their needsSAAS experience in program development and client experience Manage and develop client accounts to maintain relationships and develop new opportunitiesActively listen to each client in order to gain a perfect understanding of their individualized needs and businessEnsure timely and accurate delivery to meet customer needs and goalsLiaison for clients to ensure that their demands are met with a focus on improving the customer experienceRetain, grow and develop accounts through daily/weekly interaction with B2B clients Properly manage time and deadlines while balancing multiple projects/priorities internally and externallyMaximized ROI of campaigns by analyzing performance, response rates, and resultsDeveloped strategies to develop the client base and ensure that the team is providing quality, cost-effective servicesOperate as the lead point of contact for 200+ accountsMonitor and analyze client experience.Responsible for onboarding and developing new client relationships

Naperville, Illinois, United States

Distributed new inventory to studios and accurately log inventory changes in MBOConducted weekly and quarterly inventory counts in each studio with patienceDeveloped marketing opportunities to provide additional benefits to members and increase retail salesImplemented merchandising techniques to showcase products and keep retail floors organized and engagingIdentified new retail opportunities for Level 4 Yoga including new lines and new productsEducated studio managers and teachers on new products and their benefits500 E-RYT200 Power Teacher Training Lead